Review Time
Watch died after 7 months. They are 100% unresponsive to warranty requests. Do not EVER return emails. That is the only way to reach them No interactive support, no online ticket creation, no phone number Email only and its ignored. Expensive watches and the crown stops working after 7 months. Crappy product crappy service.
This company is absolutely disgusting. if I could leave less than one star I certainly would. I had ordered a watch for my husband for christmas, when I received it it was broken. I sent many emails to the company stating at the watch was not working, in turn in a very condescending manner, they kept trying to tell me that I was basically doing it wrong, to try to get it started, which I wasn't because the watch was indeed broken. after many many tries kept explaining to them that the watch does not work. I simply wanted to return the watch and they insisted on sending a replacement in which they did and it didn't fit. I Explained that I simply do not want this watch anymore I will return both watches and just want my money back. They keep stating that the return window is closed and can no longer accept it and will issue a credit. I do not want a credit, I just want my money back because my husband no longer wants this watch because we are both completely turned off by the lack of compassion that this company has. It is been an absolute horror show from the beginning I absolutely regret buying this watch. Any company that treats a customer this way is absolutely disgusting and they should be ashamed of themselves. They should have done the right thing and just gave me my money back and been done with it.
Watch died after 7 months. They are 100% unresponsive to warranty requests. Do not EVER return emails. That is the only way to reach them No interactive support, no online ticket creation, no phone number Email only and its ignored. Expensive watches and the crown stops working after 7 months. Crappy product crappy service.
Bought a watch but never received it. I have emailed them four times, but nobody has responded. I sent a DM on Instagram, but that was also ignored.Can it get any worse when dealing with a company than not receiving the item but also having their "customer service" ghost you. Save yourself the couple hundred bucks you would spend here and spend it elsewhere.
Scam alert! Buyer beware. After making a purchase from the website, after the order was placed, after the order was supposed to ship, the company reached out and said they wanted me to pay additional money otherwise they would cancel the order. I've never heard of such a thing. I picked a watch, added it to the cart and checked out just like any other website. Asking for more money after the fact is extremely shady.
I have purchased three watches from Original Grain. One of the watches received was a duplicate watch. Original Grain went above and beyond by letting me return the duplicate mystery watch and sending me a new unique watch. Customer service is the best. Looking forward to more purchases in the future.
Was happy with three watches that I bought ;great quality; great price absolutely love them however, when I added on the mystery watch to one of my orders for an additional $100 , I was surprised when I received a cheap watch with a made in China tag on it lightweight. It definitely doesn’t look like the quality of the rest of them. I’ve reached out to them multiple times with no response. Unfortunate because I have promoted this company endlessly so I’m a little disappointed at the moment.
I ordered a watch more than 3 weeks ago and it still shows “on its way to the sorting center” on the tracking. I’ve tried contacting them multiple times now and so far have gotten no response at all. Email, DM on instagram, and even left a comment under their posts because for nearly 500 euros you would expect a response if there is a problem. When I left a comment on their insta I saw there is more people with this same exact problem. Not getting their order and getting no response, what a scam. I’m absolutely let down by this company and I want my money back!😡
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Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations. See more
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