Review Time
ordered a pro bow 70 hockey stick from their January sale. price was better than anywhere else that I could find (was able to use a coupon code as well). shipped (free) almost immediately, and I had within a couple days here in the UK. bit surprised too see all the neg reviews here. stick looks great and plays great (have been using grays sticks up to now).
only thing annoying, is that there were some shoes that I was interested in, but that would have bumped the total just over the limit and VAT/import costs would have been charged. if I order the shoes themselves, its not enough to qualify for free shipping, and shipping to UK is pretty expensive.
ordered a pro bow 70 hockey stick from their January sale. price was better than anywhere else that I could find (was able to use a coupon code as well). shipped (free) almost immediately, and I had within a couple days here in the UK. bit surprised too see all the neg reviews here. stick looks great and plays great (have been using grays sticks up to now). only thing annoying, is that there were some shoes that I was interested in, but that would have bumped the total just over the limit and VAT/import costs would have been charged. if I order the shoes themselves, its not enough to qualify for free shipping, and shipping to UK is pretty expensive.
THERE IS NO CUSTOMER SERVICE!!! No number to call, and no one answers emails. In addition, the design of the payment and shipping page induces you into error. I put the Belgian delivery address, billing address and then at payment stage you are sent to some other system (payshop) which saved a previous address in Canada. And off went the parcel. I immediately noticed but it is impossible to call anyone, I wrote twice no answer. Now I am asked to pay custom fees by DHL- Will never ever buy again from them.
I was disappointed with the customer service experience. It was difficult to find contact details, and there was no phone number available. Email responses appeared automated, which delayed resolving my issue. I mistakenly entered the wrong delivery address, and the only advice given was to contact the postal service—however, because it was sent via standard post, the address couldn’t be changed.
Never order from this company. It was not clear that the cost of the items would be subject to import duties making the cost 133% of what I had though I would pay.When I wanted to return an item the customer service was dreadful, no option to speak to anyone, just 'AI' responses and no chance to get the tax back that I was owed.Do not use this company!!
Absolutely horrible service. They state 5 weeks for a custom padel racket, it takes more than double that, 2.5 months for them to ship. Received shipping notification with a tracking code which shows nothing. Customer support non responsive and gone dark on my case despite multiple follow ups.
Ordered a brand new stick from their website for over £200 and it arrived with a chip already in the head of the stick. Emailed customer service but after almost 2 weeks the only response I've had is from an automated AI agent and no resolution in sight, despite sending multiple emails to try and talk to a human. Absolutely terrible customer service despite the actual good quality of some of their products.
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