Review Time
I incorporated my company with Osome two years ago and have used their services since then without issues. However, recently I noticed an early renewal charge and found that I could not remove my credit card from the billing section.
When I contacted support, the experience was very disappointing. Instead of simply assisting me, the representative’s tone felt intimidating and unprofessional. After insisting, my card was removed, but I was warned that my account could be closed and that returning in the future would involve additional fees.
After two years as a customer, I expected a more respectful and professional approach.
After almost one year with Osome, I can say the experience has been more than seamless. Quick feedback, great availability, and strong organisation across everything they do.
I want to express my sincere gratitude for the exceptional support I received from Assel throughout my VAT registration process.
This was a complex and stressful situation for me, but Assel handled everything with remarkable professionalism, patience, and care.
She consistently went above and beyond her responsibilities:
• proactively contacted HMRC multiple times on my behalf
• explained every step clearly and calmly
• followed up regularly without me even asking
• kept me updated during delays
• provided guidance that showed deep expertise
• genuinely cared about helping me resolve the issue
Thanks to her persistence and attention to detail, my problem was finally resolved — something I could not have achieved on my own.
Assel is the kind of specialist every client hopes to work with:
knowledgeable, reliable, kind, and truly committed to delivering results.
If I could give more than 5 stars, I would.
Osome is extremely lucky to have her on the team.
Highly recommended!
I want to express my deep appreciation for the remarkable support I received during my VAT registration process. This was a complicated and stressful situation for me, but the representative managed everything with impressive professionalism, patience, and care. They consistently exceeded expectations: • proactively contacted the relevant authorities on my behalf • explained each step clearly and calmly • followed up regularly without me needing to ask • kept me informed during delays • provided guidance that demonstrated extensive expertise • genuinely cared about helping me resolve the issue. Thanks to their persistence and attention to detail, my problem was finally resolved — something I couldn't have achieved alone. The representative is the kind of specialist every client hopes to work with: knowledgeable, reliable, kind, and truly dedicated to delivering results. If I could give more than 5 stars, I would. The company is very fortunate to have them on the team. Highly recommended!
While driving on the freeway, one of the company vehicles attempted to force me into the wall, not allowing me to merge onto the road intentionally. When I maneuvered around and took another lane, the driver cut me off and slammed on the brakes! This behavior is extremely unprofessional, and I have it all recorded on my dash cam, which I plan to share on social media.
The team is incredibly helpful and friendly. They promptly respond to questions, and it’s a pleasure to have them managing my accounts. I highly recommend them. The representative I work with is exceptionally friendly and supportive, making the experience enjoyable.
I’ve been utilizing the service for my business accounting and administration, and I’m truly impressed with their level of service. The platform is user-friendly and efficient, easing the stress of managing finances and compliance. Communication from the team has been excellent — responses are quick, clear, and always helpful. Their accountants and support staff are knowledgeable and proactive, often identifying issues or offering solutions before I even think to ask.
I am currently a client and they are about to file my taxes late, only after receiving a letter from the government stating they have not received my tax return. I followed up asking for updates, and they informed me they needed confirmation on some transactions for the return. After all this time, no one reached out to me???? Communicating with them has become a nightmare with very slow replies and only 5 days left to respond to the government!!!
Before even starting with their service, they read my message and stopped responding. When I mentioned their numerous negative reviews, they claimed it was an issue from the past, but recent reviews suggest otherwise. I requested a quote for starting a company, and they said they couldn’t provide that info unless I opened within two months.
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Osome is a fintech company that automates financial administrative tasks for entrepreneurs — helping them focus on building their businesses and not on boring paperwork.
We offer a suite of online services that automate routine admin tasks, such as; bookkeeping and accounting, tax filing, company formation, and registration.
We have over 11,000 customers in 15 countries, and our team of over 200 employees is based in Singapore, London, Hong Kong, and Kuala Lumpur.See more
