Review Time
I was initially pleased with the service and even recommended it to others. A year ago, I encountered an issue with the previous tenants’ electricity bill, and the support team was helpful. However, I've recently faced a significant problem in the apartment that required machinery, leading to an unexpectedly high electricity bill (several hundred €). I need assistance to obtain a straightforward bill for this usage so I can request a refund from the management company. Unfortunately, I've been waiting over three weeks for a simple response in the customer support chat. They even closed my request ticket about a week ago, informing me in another language despite our prior conversation being in English (which was a key reason for choosing this service). They claimed the issue was resolved, but nothing has happened. I've reached out again and am still waiting. I'm incredibly frustrated by the lengthy wait for such a simple request or any response that isn't automated. I genuinely wish I had chosen a different provider, as this situation is becoming burdensome. I plan to switch to a provider with better customer support as soon as this issue is resolved.
Initially, I was happy with the service and recommended it to others. A year ago, they helped me with an issue concerning a previous tenant's electricity bill. However, I recently faced a problem that led to an exorbitant electricity bill, and I need their assistance to generate a bill for a refund. I've been waiting over three weeks for a response in the support chat. They even closed my ticket without resolving anything, informing me in German despite our prior communication being in English. I'm incredibly disappointed with the delay for a simple request and will switch providers as soon as this issue is sorted.
I've been trying to contact them for a week with no response whatsoever. They also lack a phone number. I signed a contract with them three months ago in Munich and they started charging me monthly. We have a smart reader, so I provided all necessary information. Everything seemed fine until we received a letter stating we are not registered and not paying our bills! They collect money from me but aren't paying the central authority! I have now canceled my contract and made a new one elsewhere, and I'm trying to recover my money from these scammers!
I encountered a very confusing situation. After moving into my new apartment on October 1st, I signed up using my correct meter number. However, they assigned my contract to the wrong address, leading to an automatic cancellation that I did not request. I confirmed with the actual provider that I was never registered with them. Despite this, I was charged for October and November. Their communication was slow and unclear, and I'm still waiting for a proper explanation. This lack of verification caused significant stress, and I'm now seeking a refund for payments made for non-existent service.
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⚡️ Energy. Just Better. 🌍
🇩🇪 Ostrom steht für fairen, smarten und grünen Strom in Deutschland. Wir bieten einen einzigen, fairen Tarif zum Selbstkostenpreis und sind vollständig digitalisiert. Unsere App ist die beste ihrer Klasse und unser Kundensupport ist mehrsprachig und immer bereit zu helfen. Mit 100% TÜV Nord zertifiziertem grünen Strom setzen wir auf Nachhaltigkeit und Transparenz. Bei Ostrom geht es nicht nur um Energie – es geht darum, Energie besser zu machen. Erleben Sie Stromversorgung auf eine neue Art und Weise – einfach und ohne versteckte Kosten. Wir unterstützen auch Smart Meter und dynamische Tarife mit unserem SimplyDynamic Tarif, der es Ihnen ermöglicht, Ihre Energiekosten optimal zu verwalten. Mit über 800 Geräteintegrationen für Wallboxen, Wärmepumpen, Solaranlagen und Batteriespeicher sind wir bereit für die Zukunft der Energieversorgung. Zusätzlich treiben wir den Einsatz von Virtuellen Kraftwerken (VPP) voran, um den Energieverbrauch zur richtigen Zeit zu optimieren und dadurch mehr Geld für unsere Kunden zu sparen. Ostrom ist Ihre Lösung für eine grünere und faire Zukunft!
🇬🇧 Ostrom revolutionizes the energy sector in Germany by making electricity fair, smart, and green. We offer a single fair tariff at cost, ensuring you get the best value for your money. Our digital-first approach means you have access to a top-notch app and multilingual customer support, making your energy management seamless and efficient. Ostrom is proud to provide 100% TÜV Nord certified green energy, contributing to a sustainable and eco-friendly future. Say goodbye to complicated contracts and hidden fees – with Ostrom, you get transparency, simplicity, and green power all in one. We support Smart Meters and dynamic tariffs with our SimplyDynamic tariff, enabling you to manage your energy costs optimally. With over 800 device integrations for wallboxes, heat pumps, solar panels, and battery storage, we are prepared for the future of energy solutions. Additionally, we are pushing for the implementation of Virtual Power Plants (VPP) to help optimize energy use at the right time, saving more money for consumers. Join the energy revolution with Ostrom and experience the future of electricity today!See more
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