Review Time
The support executive Allen, was extremely patient, helpful and friendly. He helped me with all my queries promptly and was patient throughout the whole process sending me multiple links.
Initially it was a frustrating experience as for reasons unknown, I could not access the link to download my details for verification.However, upon emailing your customer support service, I was contacted by Allen, who was extremely helpful in getting this matter resolved, professionally, kindly and promptly and helped turn an initial negative experience into a positive one, so Allen deserves a 'thank you' from their manager.
Very helpful and polite customer service, Initially had issues with the function of the website but contacted Allen at support who responded quickly, and resolved the problem for me immediately. He also followed up to make sure I'd managed to use the documents provided successfully.
After carefully re reading every page of the process, I understood it better. I'm old school, need a human guide. As do many people surely. Very glad to have found Allen there who's help with my brother and I, was most welcome. Allen was our only contact who actually replied punctually (usually at the end of business or within 24 hours. Much appreciated, calming influence and very polite.
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