paack.co

4.2
4.2 Based on 1.1K reviews

Pioneering delivery solution for eCommerce, enabling customer controlled time-slots and sustainable vehicle distribution....

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Average Rating

4.2

/
5

1.1K Reviews

5 Star
74%
4 Star
5%
3 Star
1%
2 Star
1%
1 Star
19%

All Reviews

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Review Time

LM R
Hello. The courier arrived a bit late, past 22:00. It wasn't a matter of delay, but my parents were

Hello. The courier arrived a bit late, past 22:00. It wasn't a matter of delay, but my parents were home alone and they're old people and were a bit worried about a stranger ringing their doorbell at such hour.

Other than that, all was well. The item arrived quickly and it's in good condition.

4
Date of experience: Feb 28, 2026
Frank S.
Since the arrival of the two packages for the actual delivery day was not communicated by Paack in a

Since the arrival of the two packages for the actual delivery day was not communicated by Paack in advance, we were not at the delivery location at the time of delivery. However, the parcel carrier calls us on his arrival in front of our apartment and we agree with him on a place to deposit the two packages. Many thanks to the hard-working parcel carrier.

4
Date of experience: Feb 27, 2026
Ana Rio Carvalho
The worker who was delivering my package was very helpful and kind. He made contact when I wasn't an

The worker who was delivering my package was very helpful and kind. He made contact when I wasn't answering and we were able to get my package to me with no problems.
I sincerely thank him and I hope the company keeps him as an employee.

5
Date of experience: Feb 23, 2026
David Pugglewash
The Amazon hub the Address I gave Close there doors at 19.00hr..and on weekend at 14.00hr Saturday..

The Amazon hub the Address I gave Close there doors at 19.00hr..and on weekend at 14.00hr Saturday....they tried to deliver at 21.00hr Saturday 🤔🤔and tonight I got a call from the Driver and I drove 5km to meet him...he had no Wots ap so I couldn't ping my location..

1
Date of experience: Feb 16, 2026
Antje Seebohm
Normally I am really satisfied with Paack. I have already received many Amazon packages through them

Normally I am really satisfied with Paack. I have already received many Amazon packages through them and there was never a problem. This time, unfortunately, my delivery was rescheduled a minimum of 4 times without any reason given. They even told Amazon that a delivery had been attempted unsuccessfully, even though I had been at home and they always had my mobile number, so obviously that was just an excuse. The package was finally delivered today, and I can say only positive things about the driver who finally brought it. The main problem for me was too little information about what the actual problem was.

3
Date of experience: Feb 16, 2026
Roy Mousumi
I ordered the laptop trolley on 12/02/1026 and I received it on 13/02/2026. I am impressed with the

I ordered the laptop trolley on 12/02/1026 and I received it on 13/02/2026. I am impressed with the super fast delivery in France. Love the trolley. Very happy with my purchase.

5
Date of experience: Feb 13, 2026
Alin Ioan Moroi
After thousands delivery received with this company, they now said didn't find my adress, after chan

After thousands delivery received with this company, they now said didn't find my adress, after changing the delivery adress to a different one, they took 4 more days to deliver my order!

2
Date of experience: Feb 08, 2026
JOSE MANUEL CARBALLO ESPAÑA
I was surprised to receive packages I wasn't expecting due to serious problems with the carrier, an

I was surprised to receive packages I wasn't expecting due to serious problems with the carrier, an unreliable company for sending packages; they mark them as delivered but don't come to the house.

5
Date of experience: Feb 07, 2026
Claudia Gunter
I live in Spain. This is the second time Paack have said they have delivered a package but did not r

I live in Spain. This is the second time Paack have said they have delivered a package but did not ring the door (I was home both times) and did not deliver to neighbours. I will try and raise a formal complaint. Their online help is useless.

1
Date of experience: Feb 07, 2026
Adrienne Williamson
The driver phoned me because our office was closed because of bad weather. He bright the package to

The driver phoned me because our office was closed because of bad weather. He bright the package to my friends house where I was visiting. Amazing service.

5
Date of experience: Feb 06, 2026

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Business Details

  • Pioneering delivery solution for eCommerce, enabling customer controlled time-slots and sustainable vehicle distribution.

  • language https://paack.co

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