Review Time
I ordered a product but received the wrong item. After returning it, I never received a refund. When I followed up, they claimed to have refunded me but provided an incorrect transaction reference. They used the wrong account number for the refund and have not responded since. Very disappointing.
I have encountered a frustrating experience with customer service. Different representatives provide conflicting information each time I call. It has been over a month since I requested a refund, which I still have not received.
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