Review Time
Company has nice Instagram photos and runs promotions with bloggers. I follow a book blogger who praised Paper Republic and shared a 30% discount, so I decided to try it. I was looking for a notebook system where you can keep the cover and just replace the inserts. Seems more eco-friendly this way...
After 8 days of waiting, it arrived today. Unfortunately, I’m really disappointed. It’s simply a bare piece of leather with a few holes and an elastic band. The edges aren’t even finished. I can’t believe I bought this. Oh well, first and last time.
Company has nice Instagram photos and runs promotions with bloggers. I follow a book blogger who praised Paper Republic and shared a 30% discount, so I decided to try it. I was looking for a notebook system where you can keep the cover and just replace the inserts. Seems more eco-friendly this way...After 8 days of waiting, it arrived today. Unfortunately, I’m really disappointed. It’s simply a bare piece of leather with a few holes and an elastic band. The edges aren’t even finished. I can’t believe I bought this. Oh well, first and last time.
The products are of excellent quality. I’ve been using the same planner for two years now and I absolutely love it!I also really enjoy the accessories — they’re fun, beautiful, and what I love the most is the possibility of personalisation. It truly makes each piece feel unique.Customer service is outstanding. Especially Ina — her kindness and willingness to help were 1000%!Highly recommended.
Do not buy their products. I could put up with the average quality ( the leather is very cheap for the money) but having been told after chasing them that it'll be a total of 5 weeks to get refills ( I thought you were a journalling company!!!) I give up. Look elsewhere. Not a great company
Very disappointed with my experience with paper republic.I placed a Christmas order (order #425457) in mid-December. The parcel had an address issue with UPS, which I reported immediately to customer service, providing the correct details. Despite several follow-ups, the team took a long time to react, and the parcel eventually got sent back to them.I was repeatedly told the package would be resent “as soon as possible”, but I never received a new shipment, a new tracking link, or even a clear timeline. It’s now mid-January, the Christmas gift never arrived, and I’ve had to ask for the order to be cancelled and fully refunded.The products look great, but between the delays, the lack of proactive communication, and the absence of a concrete solution in the context of a Christmas gift, I can’t recommend this brand. I was expecting a much more reliable and responsive customer service for a so-called premium product.
I wanted to love paper republic but I've been having the world's most horrible customer service experience trying to retrieve a package that got lost on the way. Any decent customer-centric company would just send a new product to make up for it, but paper republic has already made me waste hours of my life on this with yet no resolution. So so unfortunate. They seem like such a customer-centric company on social media.
Evertime I purchase from this company the order arrives on time (unless UPS messes up!). The products are wonderfully made and beautifully tactile. This time they went over and beyond to accommodate a special embossing request. I love purchasing from this company.
I ordered quite costly diary with inserts on 2nd September 2025. It still hasn't arrived on 3rd October. They messed up the dates to post the items and whilst the communication was there with the customer service they missed the time I was actually in the country. Redirecting somewhere else was so far unsuccessful. They said they have a lot of orders as an excuse. VERY POOR SERVICE, VERY LONG DELIVERY, AND PEOPLE DO NOT RESPOND.
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