securuscontactsystems.com

3.5
3.5 Based on 40 reviews

Securus Contact Systems knows people. Our innovative proprietary technology and live receptionists will help your business grow and succeed. SCS creates exceptional connections with your customers and trustworthy impressions with each interaction....

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Average Rating

3.5

/
5

40 Reviews

5 Star
59%
4 Star
2%
3 Star
0%
2 Star
2%
1 Star
37%

All Reviews

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Review Time

Daniel Orth
This company is absolutely awful. The system is a disaster of confusion and there's no one to talk t

This company is absolutely awful. The system is a disaster of confusion and there's no one to talk to. Supposedly they are available 24/7 and it said that my wait time is 5 minutes but I HAVE BEEN ON HOLD FOR AN HOUR!!!! Just awful. Nothing good to say at all.

1
Date of experience: Feb 07, 2026
Daniel Orth
This company is absolutely awful

This company is absolutely awful. The system is a disaster of confusion and there's no one to talk to. Supposedly they are available 24/7 and it said that my wait time is 5 minutes but I HAVE BEEN ON HOLD FOR AN HOUR!!!! Just awful. Nothing good to say at all.

1
Date of experience: Feb 07, 2026
Benson
I will Give ZERO star to Securus...many…

I will Give ZERO star to Securus...many issues with their service..First of all customer service pick up call after about 40 minutes to 1 hour...then...they really cant help. For example they cant take new credit card..or fix issue with old credit card..online account system sicks..that is why I had to call now they say USE MONEY GRAM to send them deposit..but I am in Canada ..and Canadian cant make account on Moneygram...Crappy company..greedy and puzzling ..they themselves dont know how my credit card block be fixed...suggesting non sense when I cant make Moneygram account....then how the hell I will fix the issue? Making new account they say NO...no work around..but then why the hell they dont have a solution which is real ..???? Why? This company should be shut down by US Court system ASAP.

1
Date of experience: Jun 28, 2025
Brooks Parker
This company is GREEDY

This company is GREEDY! When you buy stamps you can only use the stamps at the facility your person's at... if they move that person you have to buy them all over again! the other ones are just wasted, which I think is a crock of b*******. That's okay they're going to go straight to hell

1
Date of experience: Jun 04, 2025
Zachary Bell
Theft

They should be locked up/held accountable for making people pay for service that they don't provide..it's theft by deception

1
Date of experience: May 05, 2025
Deanne Coleman
You canNOT get in touch with them for…

You canNOT get in touch with them for help resolving issues. They do not reply to emails and there is no phone number.

1
Date of experience: Jun 14, 2023
Ramona Taylor
We have a view of our company that we…

We have a view of our company that we have never had in 20 years! I feel like we have been in a fog until we subscribed with Securus. This is the highest value return on investment that we have made in a long time.

5
Date of experience: Mar 30, 2023
VT57
I was very frustrated during the calls…

I was very frustrated during the calls & the reps just added to it. Just their responses were so scripted. I just looked and reviewed the 45.99 offer. Never requested it just looked and low and behold there's a charge & to cancel the service your charged 15$ what a racket! And the hoops ya gotta go through maybe if you expected years of calls may be worth it but I don't.get it why ya get Oklahoma phone nbr and I live local to where I would be getting calls from.??? And I wouldn't get calls until I can get the new nbr to him which is again though this service I get post cards to send takes 1-2 business days. SO JUST BE AWARE IF YOU LOOK AT IT YOU BOUGHT IT !!! I FEEL STUCK REP COULDN'T EVEN EXPLAIN TO ME HOW TO PUT MONEY ON MY ACCOUNT TO GET Calls SHE JUST HUNG UP I CALLED 2X NEITHER REP COULD DEESCALATE MY CALL THEY ADDED TO MY FRUSTRATIONS WORSE CUSTOMER SERVICE

1
Date of experience: Mar 11, 2023
Signpost/Securus has been a game changer!

Signpost has made a significant impact in customer response time and review generation. We had worked with a competitor in the past, but since switching to Signpost/Securus we are provided with more detailed call summaries and the reps report the information accurately. On the review campaign side of the service we have drummed up numerous Google Reviews from past customers that otherwise we may have never heard from again. I cant speak highly enough of the Signpost Team and services they provide

5
Date of experience: Jan 31, 2023
Kayla
I am really glad that I found this…

I am really glad that I found this company. I like being able to forward my phone when I leave the office knowing that my phone calls are handled. It's worth the money!

5
Date of experience: Jan 26, 2023

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