Review Time
The driver didn’t even bother to deliver my parcel. My husband was home all day and we get a notification saying it had been returned to the distribution depot at approx 1134 am . I know it was 40 degrees that day but come on. You’re getting paid to deliver and we also left instructions to dial the intercom and we will let you in. I then had to wait another 1.5 weeks to get my package and then the driver was very cranky and yelling at us. Scott my customer service representative was absolutely fantastic and was in contact with all throughout the process. Cannot rate his service high enough.
The help I received from the Consumer Care Representative Scott was brilliant. I was kept in the loop from the minute I reached out to obtain assistance. The main thing missing was advice that the parcel was ready for collection in the first instance.
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