Review Time
I wish I could give zero stars. This company is terrible. The holly wreath I ordered looked nothing like what was delivered! I paid £49 for it! I feel completely scammed. When I tried to return it, I received an email saying I needed to send it back to China at my own cost. Avoid this service. They are modern-day scammers.
Complete scam. Misleading advertising, the size guide is ridiculous, and this entire site is a fraud. You won't get what you pay for. There’s no return policy; they just give you the runaround with requests for pictures to make you give up. This site should not be advertised anywhere, and I plan to spread the word on every social media platform until I lose interest. Keep your £5 refund!
Exactly the same as below. I stupidly ordered a jacket from these whilst half asleep. Looked good, name looked liked "Levis"and stated return to UK address. Still waiting after two weeks for Item, sent a an email where someone named "Mia" answered and stated that returns must be to Asian return warehouse....major Red flag. Immediately told them to cancel and contacted credit card company. have to wait another few days before i can dispute resolution. Its a scam, similar to other scams. How they manage to get adverts on Google is beyond me but i guess that just tells you the state of Google.Update: Item arrived in post and it very poor, ill fitting and nothing like the photo or advert. Went to ask for the return process and same happened as reviews below, offered 25% discount to keep item, or 40% voucher and keep item or return at own cost to warehouse in Asia (Even though return address is London from Royal Mail label). I've asked them for the address in Asia to return, still awaiting. It feels like a scam company, avoid at all costs. Sounds like only one person responds if you go by the name also (Mia)
The reason I gave 1 star is because there was no option to give zero or negative star. I agree with all the negative reviews about ParisEnvol that have already been posted. This company do not adhere to what they state on their website . It prominently states “30-day easy returns” on the payment/checkout pages. Based on this representation, I reasonably expected that returning an item for an issue and would be simple and straightforward and not having to return the defective product to China at my own expense. The waterproof boots that were supposedly UKsize 6.5 but they were smaller than my UK size 6. I purchased them because they were sold as waterproof and they were not waterproof. I could not zip them up as the zip would not even go past my heel. I was first offered 15% refund on my purchase and keep the defective boots and eventually Mia offered 55% refund and l keep defective boots. WHY WOULD I ACCEPT? My advice would be do not purchase from this company. Under UK consumer law, including the Consumer Protection from Unfair Trading Regulations 2008 and the Consumer Contracts Regulations 2013, companies must:• Provide clear and prominent information about return procedures before purchase;• Avoid misleading statements or omissions that cause the consumer to make a decision they otherwise would not have made;• Honour advertised return policies as presented at the point of sale.Requiring a return to Asia—when this was not prominently disclosed prior to payment—and attempting to pressure me into accepting a partial refund instead, constitutes a misleading commercial practice.I am now expecting you to make the right decision to send a full refund back to me.
Do not order from this company it is a scam! I ordered a jacket with a delivery time of 5-8 days, it arrived 25 days later than expected. Before ordering the jacket I checked the refund policy which stated returns could be made to an address in London and Paris. As the item was received late, I no longer needed it and it was also not true to size (very small). I contacted the company to request a refund and Mia responded promptly to inform me should would give me a 30% Refund, I could keep the product or if I still wanted to return it I would have to pay between £20-£35 delivery charge to Asia as outlined in their terms and conditions. I rechecked their website and this was not stated. Despite pursuing this further Mia would not give me a refund or allow me to return the jacket to the London address. At one point she changed the information on the website, stipulating refunds would be made to Asia at the cost to the customer. I informed her that if I had seen this I would not have ordered off the site, this information was quickly removed along with the original refund addresses both in London and Paris. I searched for the London address on Google and it is an address that is regularly used to scam people. I would advise all not to order from this site!
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