Review Time
I first encountered this payment solution at a trade show and was drawn in by its pricing. After exploring various options for laundromats and vending machines, I signed a contract on the spot, and the subsequent experience has been OUTSTANDING. Initially, I had some concerns regarding the onboarding and installation of the equipment. However, with the assistance of the support team, it went smoothly. The account specialists were thorough and patient, ensuring I felt completely at ease with the process. Then came the installation! My primary worry was receiving a package of equipment and having to figure it out myself. Thankfully, they provide excellent support from day one, helping to install every machine and kiosk. The installation team exceeded my expectations, making sure I was comfortable throughout the process. Here’s the highlight: just two days later, I encountered some connectivity issues and reached out to the technician. He quickly coordinated with multiple specialists to resolve the problems. Shortly after, I received a call from a senior representative who guaranteed that someone would be on-site within the week to address any concerns. Five days later, the technician returned to my locations and ensured all machines were operating flawlessly! With over 20 years in the dry cleaning and laundromat industry, I can confidently say that the level of service from the beginning until all equipment was functioning correctly was EXCEPTIONAL. If you're looking for a cashless payment solution, you can trust this service to DELIVER!
I first encountered this service at a trade show! The initial attraction was the pricing. After exploring various payment solutions for laundromats and vending machines, I signed a contract that day and the entire experience has been OUTSTANDING. Initially, I had worries about onboarding and equipment setup. However, thanks to the support team, it went smoothly. They were thorough and patient, ensuring I felt confident with the process. The installation was my biggest concern, but the staff was exceptional, assisting with every machine and kiosk. When I had connectivity issues shortly after, the technician quickly coordinated with the team to resolve them. I even received a call from a senior executive assuring me that help would be on-site soon. Five days later, everything was functioning perfectly! With over 20 years in the industry, I can say the service has been FANTASTIC from start to finish. If you're seeking a cashless payment solution, this service can deliver!
Honestly, it's a negative experience. This service should be banned from the market! The machines often fail, and the system is poorly managed. Communication is ineffective, and getting a technician out for repairs is a hassle. I urge everyone to avoid this service!
I echo the sentiments of others who would give this service zero stars if possible. I faced a weekend without washing because the app malfunctioned after I loaded the machine. Maintenance later confirmed it was the app's fault. Now, I'm on week three without clean laundry because the app won't let me change my payment method. This has been a constant issue since the service was installed.
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