Review Time
They confused samples which I sent for two of my dogs. They perform wrong test for one of my dog. I have emailed them by communication with them is difficult. I haven't receive any reply yet to my query to perform a correct test as they might have still DNA sample. It was very important test for my dog and it is unacceptable they made such a mistake and they don't respond to my emails
They confused samples which I sent for two of my dogs. They perform wrong test for one of my dog. I have emailed them by communication with them is difficult. I haven't receive any reply yet to my query to perform a correct test as they might have still DNA sample. It was very important test for my dog and it is unacceptable they made such a mistake and they don't respond to my emails
I orderd a comprehensive colour test for my dog, it came in a box with no information of what i was to do with it. Nore did i know it had to be registerd on my online account.and so I swobed my dog with the help of a friend and returned it back on special delivery. Am aso dyslexic and need help from people...They now sent me an email a few days ago asking me to register the swob on the online account. when I don't have the information as the swob is now with them. It says response time is one working day and yet i have been emailing every day for 4 days now. I have tried to phone and email multiple times explaining everything on 2 different email address about what has happend without any response what so ever...also online account will not register without the registration number....very frustrating...poor service i would like a refund please
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PGL offers veterinary inherited disorder testing to ISO17025 standards utilising the latest next-generation DNA testing methods.
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