Review Time
I placed an order just before Christmas for a power tool listed as in stock with the company. I understood it wouldn't arrive by Christmas, which was fine. After the holidays, I attempted to contact the support team about my order but couldn't connect. I assumed the parcel had shipped but was delayed due to the holidays. Despite several attempts to call, I received a poor recorded message stating the lines were closed. After more than three weeks, I finally reached someone, only to learn my order likely hadn't been processed. Numerous other reviews echo similar frustrations; I wish I had checked them before purchasing. I found the same item from another seller for about £10 more, but it was actually in stock with next-day delivery. I canceled my order and will not consider using this company again. The takeaway: avoid buying from this company. You may think the item is available when it isn't, leading to wasted time.
I placed an order just before Christmas for a power tool that was listed as in stock with the company. I realized it wouldn't arrive in time for Christmas, which was fine. After the holidays, I attempted to contact the support team to check on my order but couldn't get through. I assumed the parcel had shipped and was just delayed due to the holidays. After multiple calls, I only received a poor recorded message stating the lines were closed, despite calling during the stated hours. Over three weeks later, I finally reached someone at the company, only to find out there was no update on my order and it likely hadn't even been processed. Many other reviews reflect similar issues; I should have checked those before ordering. I found the same item elsewhere for about £10 more, but it was actually in stock with next-day delivery. I canceled my order with the company and will not use them again. The lesson here: avoid purchasing from this company. You'll be misled into thinking the item is available when it isn't, wasting your valuable time.
The customer service was truly exceptional due to a mix-up with my online order. The company went above and beyond to ensure I received my goods well before Christmas and kept me updated via email. Thank you to the team, especially the representative who was a real asset!
This company is a total disaster! I placed an order in October, assuming items were in stock, but they weren't dispatched. After my inquiries, I received multiple promises of shipping dates that all passed without communication. I chased them for updates repeatedly. I would never use this company again and wouldn't recommend them to anyone. After seeing similar experiences in other reviews, I strongly advise shopping elsewhere.
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Leading UK stockist of hand and power tools, spare parts, accessories and attachments. Specialising in Black & Decker, Dewalt, Elu, Trend, Bosch, Makita, Mafell & Festool.
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