petsy.com.au

4.9
4.9 Based on 28 reviews

9 out of 10 pets in Australia are uninsured... We are here to change that. Even if you choose someone else to protect your pet and we help get to half of all cats and dogs protected then we've done our job....

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Average Rating

4.9

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5

28 Reviews

5 Star
97%
4 Star
0%
3 Star
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2 Star
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1 Star
3%

All Reviews

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Steph Cartwright
Fantastic insurance company

We've been with Petsy for 3years now for both our dogs and they are fantastic! Cannot fault them! We have lodged multiple claims over the years and always experienced and easy carefree process while doing so. They make it super easy to lodge a claim and our claims have always been approved within a few days and the money back in our account within the week. We have never had a claim questioned or refused. I highly recommend Petsy for pet insurance and will definitely be staying with them for as long as our dogs live.

5
Date of experience: Feb 17, 2026
Steph Cartwright
We've been with Petsy for 3years now for both our dogs and they are fantastic! Cannot fault them! We

We've been with Petsy for 3years now for both our dogs and they are fantastic! Cannot fault them! We have lodged multiple claims over the years and always experienced and easy carefree process while doing so. They make it super easy to lodge a claim and our claims have always been approved within a few days and the money back in our account within the week. We have never had a claim questioned or refused. I highly recommend Petsy for pet insurance and will definitely be staying with them for as long as our dogs live.

5
Date of experience: Feb 16, 2026
Jules H
I found Petsy from Costco last year and…

I found Petsy from Costco last year and have now three of our pets with Petsy. The claims are super simple they take care of everything and even follow up to ensure all is okay. The service is outstanding and I know why our vet says they are the best pet insurance

5
Date of experience: Feb 01, 2026
Nicole Lee
Worked with the guys at Petsy Pet…

Worked with the guys at Petsy Pet Insurance for a brief period and had nothing short of a fantastic time there. Genuine people who care about what they do and go above and beyond. Can't recommend them enough!!

5
Date of experience: Jan 30, 2026
CaraB
I've been with Petsy for about 3 years…

I've been with Petsy for about 3 years and have always found them to be exceptional. They are on the more expensive side but the process for creating the claims is very easy (it prob takes me less than a minute) and the payouts are usually within a couple of work days, and always without hassle. My cat has had some larger issues (hyperthyroidism) requiring substantial (/expensive) treatment and, recently, a number of ear infections. The process for claiming all of these has been the same and I've never had an issue. Pre existing aren't covered, as expected. Recommend.

5
Date of experience: Nov 29, 2025
Fernando Martinez
Extremely helpful and a must have for…

Extremely helpful and a must have for your pet

5
Date of experience: Nov 03, 2025
TheJuZShoW Music
Pre existing conditions trap, and delayed coverage.

I had to take my cat in for a check up (Which was included in my policy) regarding her bad breath, and overall health. She has no pre existing conditions, and they turned down my claim anyway. Additionally they made it look like my dental care was added when I knew it wasn't going to be added til much later in my policy.I don’t agree with the current policies that restrict dental care. This area could definitely be improved to provide more comprehensive coverage for pet owners. Additionally, the delayed full coverage period—taking six months after the first payment—is far too long and should be reconsidered.

1
Date of experience: Nov 02, 2025
Tarundeep Singh
Cat insurance

Have had them ever since i got my first kitten almost a year ago , she had some problems over the past 6 months , but the team has been great in communication and have had no problems with the claims . Highly recommended.

5
Date of experience: Oct 15, 2025
Kathleen
Petsy is our first ever pet insurance…

Petsy is our first ever pet insurance and they will be our last! Absolutely amazing, our beautiful kitten had an accidental poisoning at 5 months old resulting in emergency vet stay and ongoing blood tests leaving us out of pocket over $4,000!! This left our family extremely worried, Petsy was easy to communicate with and processed our claim very quickly. There was no fuss or arguing, everything was done quickly and professionally. We are very happy with this company 5 stars! 🌟

5
Date of experience: Aug 29, 2025
Evan
Best pet insurance

Have been a customer for years and am very happy. This has to be the best pet insurance.

5
Date of experience: Jul 12, 2025

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Business Details

  • 9 out of 10 pets in Australia are uninsured... We are here to change that.
    Even if you choose someone else to protect your pet and we help get to half of all cats and dogs protected then we've done our job.

  • email hello@petsy.com.au
  • call 1300952790
  • language https://petsy.com.au

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