Review Time
It’s such a shame that all the reviews seem to praise the quality of the products produced here - sadly I never got to found out. Yet another small business who is completely let down by Evri. I ordered my item with priority delivery as I wanted it for an anniversary. I even had a few days grace, just in case. When (after a few days) I hadn’t received a notification from Evri, I contacted Photoframesandmore. They were a little slow to respond but eventually agreed to refund the priority delivery. Agreeable of them but quite right too; you can’t ask me to pay for a service which I never received. The frame never arrived in time for the anniversary. In fact, the frame never arrived at all. After a week and a half of emailing and asking the company to just send out another frame I eventually got a stock image sent to me saying the item had been delivered. The photo was not of my door nor of my house. It was a stock image. Later that day, the company confirmed the item had been delivered elsewhere.I kept asking for the item to be resent. Repeatedly over the course of 4 emails I asked for the item, even though it was terribly late. For some reason, they didn’t understand this. They told me the item had been refunded. I thought as a gesture of goodwill for the terrible let down, but no - I was then told that the case had closed and if I still wanted the item, I would have to reorder it through the website. No further help provided.So two and a half weeks later I’m back where I started. No frame. No anniversary present and still no refund. Yes, this was Evri’s fault initially but the company then decided to one up Evri and turn a disappointing situation into a disastrous one. Complete lack of understanding or respect for the customer. They’ll no doubt respond to justify their misunderstanding or blame Evri but ultimately - have I got the frame I ordered? No!
I’m very happy with my frame. I ordered a custom size to fit an existing canvas. It came quickly and I was kept informed about the expected delivery. The loss of one star is down to the instructions of fitting the canvas into the frame. The video instructions on the site made it look very easy, but were so quick it was hard to catch all the steps and my canvas was big, so not easy to get an even gap all the way around with only 4 spacers. I also had to use some additional screws to support the centre of the canvas on the 900mm sides. The finished result is beautiful though.
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Small Family Run Framing business based in the UK.
We Specialise in Military Medal, Sports Medal, Memorabilia and Flag Framing.
As well as suppling a huge range of Multi Aperture frames, Photo Frames and Ready Made Frames.
We also provide a range of frames than can be made to your measurement, with our bespoke framing service.
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