Review Time
I had a terrible experience with this service. They sent me a defective camera and refused to either repair it or issue a refund. During a chat, they claimed they only needed the camera and lens returned, so I complied. However, when I followed up a week or two later, I was told I hadn’t sent everything back. They specifically said only the camera and lens were necessary. To make matters worse, they wanted me to pay an additional $150 to fix the broken camera they sold me. We are now considering legal action and I have screenshots of all our communications. Trust me, they will take your money. DO NOT PURCHASE FROM THIS SELLER. IT’S A SCAM! Many others have reported similar issues. Be cautious and protect your money.
These people at pixel hub scammed me. They sent me a broken camera and wouldnt fix it or give me a refund. On a chat with them, they said all they needed was for me to send the camera back, none of the cheap accessories, just the camera and lens. So I did. A week or two later, I chat with someone that says I didnt send everything back....you guys told me you just needed the camera and lens. On top of that, they expected me to give them another $150 to fix the broken camera they sent me. We are looking into what legal steps we can take. I have all the screen shots from the chats. Just trust me on this, they will steal your money. DO NOT BUY YOUR CAMERA FROM THESE SCUMBAGS. IT IS A SCAM! Read more comments, the same thing has happened to numerous people. Dont get scammed, dont give them any of your money. Buyer beware.
Wish I would've came here before dealing with this company.. I bought an ebook for $6 then I get charged $60 a few days later! So much for getting a cheap ebook.... I asked what the charge was and for a refund They said since I didn't cancel the 2 day trial subscription that came with my order, my card got charged. I told them I don't recall signing up for any subscription and that I want to cancel and would like a refund. would like a refund. I also said they need to be more transparent about this 2 day trial at the checkout process. They gave me the same response as before. Wondering at this point if I'm even talking to a human... I asked to cancel and they apparently canceled. Now I'm out $60 for something I'm not using and did not intentionally purchase because they won't refund the charge. Bunch of crooks!
I purchased an underwater housing for a DJI action camera 4 from Best Buy but it was in fact from Pixel Hub. The housing was the wrong size. Sought to return it and got an email to return it to any Best Buy store. The store refused to return it referring to me to the invoice indicating the item can’t be returned to the store. Emailed Pixel Hub and Best Buy called them. It’s now been days since I sought to return the item and Pixel Hub has been silent. I strongly suggest not to purchase items from Pixel Hub.
BEWARE!! They advertised a Paperback book that looked really awesome in their commercial. When I ordered the book they sent me a poor and bad copy of a book digitally online. I reached out to them that they advertised a book, not a bad digital copy that you can only access online, and to ask for a refund. They stated that it is impossible to get a refund. Now I see all these enormous amount of bad reviews on this company, it they need to be investigated. BEWARE, don't do business with this people, it is SCAM.
I was trying to get my order cancelled within 1 minute. They make you push buttons you don’t want to push to get out of their site after deciding not to buy. It adds on $20. This is a scam, DON’T EVEN TRY TO GET OUT OF THEIR SITE.
If I could go any lower, I wouldg. They use deceptive practices to add things you never wanted. There was also no indication that a "book" I ordered was digital. They add a 2 day Free trial subscription-in the Terms and Conditions at the end! Yeah, those that you Have to check! I did this on Sunday, and they took the subscription charge, 42.00, after midnight early Tuesday morning! There is No way to Cancel this from the website- no phone, but you can Submit a Ticket- that they have 48!! Hours to reply to. By then, you've been charged and there are NO REFUNDS! I'm 60 and needed that money for a bill. I was buying a home remedy book for 4.90 that has cost me 50.00. Oh, I've submitted a ticket and still no resolve!
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