Review Time
My order had 2 problems this time around. one was the fit of the glass stems for my Tinymight2 dry herb vape, the other was that three arrived broken due to poor packaging in shipping.
1. The stem is fine and functional unless you want to use dosing capsules, which I use exclusively. This stem doesn't seat the capsules flush with the edge of the glass, which puts them at higher risk for breaking.
This hasn't always been the case because I have a short ball stem that I got with the vape when I bought it, and also have bought other stems from PoV before with no problem. In researching a better place to buy from going forward I saw these advertised on another site but that site said not to use the stem with dosing capsules. I suspect this was just an odd-ball batch that was made, however the description on PoV says "This is the official Long Ball Stem for Tinymight dry herb vaporizers and is a guaranteed fit for your vape."
2. Shipping. I ordered 4 of these stems. Each stem is about 5 inches long and is a hollow glass tube with glass beads inside. Each one was packaged in a thin, tiny bubble wrap sheath. The 4 stems were then shipped together in a thin plastic bubble mailer. One arrived cracked.
When I contacted PoV about the fit and the crack they offered to replace the stem that had the worst fit issue and the cracked one. I asked if they could please ship the replacements in a box instead of a plastic envelope so they wouldn't break again. I was informed that the warehouse decides how to ship items according to cost.
The 2 replacement stems arrived a week later, both shattered inside a plastic envelope.
I reached out to PoV again and they offered to refund me for the 2 stems or send me one stem as replacement. Both were shattered, not just one, so I opted for the refund.
While PoV did give me a refund I wanted to leave this review cautioning folks about their shipping of glass. This was a very disappointing and frustrating experience. I don't know if there is new management or what is going on, because I haven't had these shipping issues from PoV before, but needless to say I will not be buying glass from them again.
I reached out with my issue and Larry was on it! Some emails, couple pics and a video sent and replacement is on the way! It actually made my day better lol
Thanks for the help again Larry!
An absolute game changer for me. I got tired of vape carts clogging up during winter from not heating up properly, and I also needed to cut back on consumption for my lungs. So I did some research to see if there might be a portable alternative to cartridges while reducing intake and lo and behold, a tiny little oven you can hold in your hand that will give you a sublime feeling after just one session. Once I read that it is an even more effective extraction of the cannabinoids than regular methods, I was immediately sold. I used to smoke all day hoping to get a buzz by the end of the day and even then I’d feel really groggy and out of it, now I just do one session per day (about .2 gm with the POTV Lobo) and the effects are instantaneous, sustained and very noticeable. I get a very good buzz even after 4-6 hours after that but not enough to leave me sluggish. 10/10 would recommend
I wanted to exchange an item for a more expensive model, but in order for it to qualify as an exchange I had to wait for the item to be delivered. I ended up placing a new order, which didn’t qualify as an exchange and so I had to pay extra fees.
I bought these extra caps and a battery after my purchase of the Lobo. I was so impressed with the Lobo I know I’ll need accessories. The Gordo bubbler is a must have. New to vaping and haven’t burned a bowl since I got this. Great service so far!
My interaction with the customer service team for this company has been fantastic. They have been highly responsive, addressing every question I had and keeping me informed throughout the entire process. Overall, it has been a wonderful experience.
I’ve interacted with this service three times now. Twice for ordering products and once for a refund. At each stage, I felt confident I had made the right choice. From the start, they have been prompt, honest, and truly dedicated to providing excellent customer service. Whether it's a new vape or some additional dosing capsules, you can count on your items arriving swiftly—and you'll be pleased with them! If any issues come up, their support team takes full responsibility and works tirelessly to ensure your satisfaction! I can’t express enough positive things about this service.
It's a shame that good customer service feels rare these days. However, I had an incredibly positive experience with an exchange I made through the platform! They truly went the extra mile to ensure my satisfaction. Their product range is outstanding! I've become a loyal customer for life!
This is an outstanding company with exceptional quality and some of the finest customer service I've ever encountered. I will continue to shop here for good reason. They genuinely care about their customers, and I felt respected, valued, and cared for throughout my experience. ❤️❤️
As a newcomer to vaping, I conducted thorough research before selecting my first vaporizer. I chose the Solo 3 model. After using it a few times, I had some questions regarding its operation. I was pleasantly surprised by the level of customer support I received. All my inquiries were addressed, and I even received additional helpful suggestions. I would highly recommend this service.
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Planet of the Vapes has been selling online since 2008 with a focus on providing only quality vaporizers and grinders to our customers. We don’t sell every vaporizer on the market. We only sell the vaporizers that we believe in and use ourselves. Every vaporizer we sell is backed by the full manufacturer’s warranty.
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