Review Time
I experienced poor communication and a lack of interest. I placed an order for 11 products on their website on November 28th, and by December 2nd, I called because I hadn't received any email updates. I understood that December 1st was a national holiday, so I reached out in the afternoon of the 2nd. The representative who answered seemed unaware of my order and promised to check stock. After a brief wait, I received a call back stating they couldn't fulfill my entire order and could only send two out of six packs of Yerba maté. I accepted this because I had no other choice, but I inquired about the delivery timing since I needed the products before going on holiday. The representative assured me that my order would be delivered later that day, yet by noon, I still hadn't received any updates on whether it had been shipped. I'm disappointed with how this situation was handled; I had to initiate contact to learn about stock issues and now I'm anxious about receiving my order before leaving the country. This is not the service I expected.
Communication was lacking and there seemed to be little interest in my order. I placed an order for 11 items on the website on November 28, and by December 2, I hadn’t received any email updates. Knowing there was a national holiday on December 1, I called later that day. The representative seemed unaware of my order and said they would check the stock. When I received a callback, I was informed that not all items were available; from 6 packs of Yerba maté, only 2 could be sent. I accepted this as there were no other choices, but when I inquired about delivery, I was assured it would arrive later that day. By noon, I still hadn’t received any updates on the shipment. I'm disappointed with how this situation was handled; I had to reach out to find out about stock issues, adding unnecessary stress as I needed the order before my holiday.
This place is a treasure for coffee enthusiasts! The aroma upon entering is enchanting, creating a wonderful atmosphere. Their coffee selection is varied and consistently top-notch, reflecting their dedication to quality. The staff is friendly and efficient, making each visit enjoyable. From rich espresso to creamy lattes, every cup is a delight. Coffee lovers should definitely check this out!
Competitive prices, affordable and quick international shipping, and products as described! They responded almost instantly to my inquiries on Messenger. However, the e-shop and checkout experience could use some improvement. I would definitely order again!
I recommend this provider as every order I placed was delivered as promised. They offer quality products at reasonable prices and have a wide range of stock for specialized needs. I also recommend their single origin coffee roasted on-site!
Claim your business profile now and gain access to all features and respond to customer reviews.
Home Barista tools / HoReCa Equipment / Grinder and Espresso Machines / 🆕 Barshaker Roastery
costa.co.uk
zymurgorium.com
fusionteas.com
legalshempflower.com
themarshmallow.co
batchdistillery.co.uk
www.fmponline.com
kushcargo.com
subminimal.com
miniciggy.com
