Review Time
I have ordered two paintings the first one last November was perfect very nicely packaged for Shipping recd in perfect condition The second portrait I ordered was terrible. The eyes were not to my liking and you didnt listen when I said I wanted her right eye fixed. The lid is drooping. It arrived with the box torn apart and was actually packaged terrible. The frame was broken and not attached to the portrait. You had to send me a new frame and didnt include the hardware to attach the picture. I would not order from PortraitFlip again
Confusing site navigation, consistently not answering my specific questions, delays in allowing me to see mockup. They never seemed to understand that I wanted to get 2 paintings from same photo. Plus their framing prices for 12x16 were $100 - about $40 than other vendors. Felt like I was getting sales jobs instead of customer service. I finally had no alternative except to cancel project and ask for my deposits back.
I placed my expedited order on 5/6 which “promises” shipping within 4 days of completion Was told it was ready on 5/18 so I paid the balance immediately. This was **13 days ago** . Still no tracking number and no response to my emails all of a sudden. I chatted with “support” and they said it’s in transit but they don’t know the tracking number and that I need to email support again. I think I’ve been scammed. Very sad as this was a special piece. At the very least I want the money back that I paid to have it expedited.
Everything was fine until I paid my final payment. Told the item would soon ship and then crickets. After about a week, reached out to inquire about the status, told it was shipped but not tracking number yet. Reached out a couple days later and was told the item shipped, but due to tariffs, FedEx was having issues with getting tracking numbers. I call Bullsh*t!!! Anyway, still haven't received my portrait, and don't have high hopes I will.
The PortraitFlip process and the staff supporting the process were great! My portrait is a wedding gift and I was anxious about some details - not only were the emails reassuring but I was able to chat at ANY time of day and get a response. And I was chatting with a real person not a chat bot. Amazing. I hope the pencil portrait I receive is the same quality as my buying experience. Update! I received my pencil portrait and it’s great! It’s going to make a wonderful wedding gift. PortraitFlip support indicated that I should not frame it with a glass cover so I’ll be sure to heed their advice. A note to those who are looking to frame a portrait – don’t go to Michaels! Terrible service. I’m going to a local portrait framer and hopefully I’ll be able to do the work done by PortraitFlip justice.
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We specialize in turning your favourite photos into handmade portraits! Choose from a variety of mediums from oil portraits, charcoal portraits, watercolour paintings to specialized pet portraits and memorial portraits. We don’t just offer you the Best Prices but also Free Shipping WORLD-WIDE!
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