postmates.com

3.1
3.1 Based on 201 reviews

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Average Rating

3.1

/
5

201 Reviews

5 Star
46%
4 Star
4%
3 Star
3%
2 Star
5%
1 Star
41%

All Reviews

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Review Time

Nicole Turner
Do not order from these people they did…

Do not order from these people they did not Wanna give me my money back when I didn't even receive my order the driver delivered my order to the wrong house and I felt like they were telling me oh well that's not our problem pretty much. They are money hungry they wanna keep your money. They are scammers.

1
Date of experience: Nov 03, 2025
Megan Nietfeldt
Charge you more after food arrives

The food did show up hot, but prices are not right online and you end up paying a lot more than you expect after already checking out and getting the food. Will not be using Postmates again.

2
Date of experience: Oct 19, 2025
Mako
Uber lying to you

I’ve noticed that Postmates (uber in general) cheats people via tips. I have a multitude of screen shots of them setting tip %s incorrectly. Sometimes it benefits the driver and sometimes it screws them. Example: they have an $18.00 total, they list 13% tip at $3.63 - reality is 13% of 18 is 2.34. I will be consulting an attorney about a class action lawsuit - if anyone else has seen this, take screen shots and talk to a lawyer for a CA lawsuit.

1
Date of experience: Oct 08, 2025
Jackbounder
This company is a RIP OFF

This company is a RIP OFF. Order something for 11 dollars and watch your total become 22 in a snap and that's with the food being EXACTLY 1.1 miles down the road. They use "surprise" charges and certain "lingo" to explain charges that makes NO sense then act as if they don't know why your mad. All you see after the food places charge is CHARGE, then CHARGE then CHARGE all titled under something new even though taxes and total was already added up. Don't get me started with the "automatic tip" (which they advertise as free) but if you don't tip something they won't take your order even though (ready for this) THEY ALREADY CHARGE A DELIVERY CHARGE! So they want you to pay SEVERAL times under the guise of all these different reasons which in reality are the exact same just new ways for them to take your money. CALL ANYONE ELSE as this is this most expensive by far!!!!!!!!!!!

1
Date of experience: Sep 10, 2025
Scott Powell
10/10 recommend

Great atmosphere. It’s relaxing and peaceful but not boring. The staff is awesome, and everybody is always so polite. The food is delicious. This place is a great. My personal menu favorites are the edamame, pan fried Gyoza and the smoked salmon sashimi. All 3 are a 10/10.

5
Date of experience: Aug 23, 2025
Joshua Lozada
You will be lucky if every other order is delivered on time.

Every other order I am lucky if my food gets to me on time. This last order the driver had probably over 5 stops. Was already 5 mins over and no attempt to make the delivery to me.

1
Date of experience: Aug 21, 2025
Mrs S. West
Please do not use this services they…

Please do not use this services they take your money and make sure you can not talk to anyone live they have no remorse or care in the world I have deleted all apps that deals with uber or affiliate with them . Then the have drivers who knowingly takes kids meal and eat them knowing you have starving kids at home and no way to get food . I would never ever use uber eats , Postmates or nothing related to them again. Please take this warning and run

1
Date of experience: Aug 15, 2025
Jacob
Paid $6 for an item that didn't even show up.

Paid $6 for an item that didn't even show up. Got a $3 refund for the $6 item. Any attempts to go through Help led to dead ends and useless FAQs. The selection of restaurants is nice, but not endless, and if you encounter any of the frequent problems I do, the customer support, or lack thereof, gets old really fast. I'd go to a different delivery app. Uber is the same people with the same problems, so I wouldn't bother there either.

2
Date of experience: Aug 13, 2025
Conor Ross
Never delivered the order and won’t…

Never delivered the order and won’t answer the phone. Scam artist

1
Date of experience: Jul 31, 2025
Joan Coleman
Hidden Fees and Terrible Customer Support

I ordered from a pizzeria just 4 short blocks away, and at checkout, my total was $22.32, which already included a $3.99 delivery fee, $3.83 tax, and a $4.00 tip. After I placed the order, my total suddenly increased to $26.52 due to a $4.20 "Marketplace Fee" that was not shown or disclosed before checkout.I contacted customer support three times, spending over an hour trying to resolve this. One rep told me to come back after the order was completed, the second abruptly ended the chat, and the third was no help at all. The complete lack of transparency and poor customer service is extremely frustrating.If you value clear pricing and responsive support, I strongly suggest avoiding Postmates

1
Date of experience: Jul 27, 2025

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