powertoolworld.co.uk

4.2
4.2 Based on 914 reviews

Whether you’re looking for power tools, batteries or accessories, we’ve got you covered. For top brands at great prices, Powertool World has everything you need to get the job done. Family-owned since 1998, Powertool World has become one of the UK's larg...

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Average Rating

4.2

/
5

914 Reviews

5 Star
76%
4 Star
4%
3 Star
2%
2 Star
2%
1 Star
16%

All Reviews

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Review Time

Carl
Service and top quality products. Absolutely chuffed to bits with Powertool world, from ease of pur

Service and top quality products.
Absolutely chuffed to bits with Powertool world, from ease of purchasing, speedy delivery followed by link to register and receive manufacturers extended warranty.

5
Date of experience: Mar 02, 2026
Danielle Cook
Product not received and poor communication

I ordered a product, and after two weeks, it still hasn't arrived. I reached out twice via email with no reply and have called multiple times, only to get an automated response that cuts me off. The customer service is extremely disappointing, but it seems they don't care since they've already taken my money.

1
Date of experience: Dec 10, 2025
Carlton Sanders
If I could give zero stars, I would

My wife searched for a drill and screwdriver set for work on our small house in France. She found one at a great price, advertised for next-day delivery if ordered by 7pm, and paid £219.99 via PayPal on Thursday.

1
Date of experience: Dec 09, 2025
ArKoXx

4
Date of experience: Dec 09, 2025
Otto H.
Disappointing customer service and false delivery claims

Extremely disappointing customer service. I ordered a multitool and carry case but received a drill carry case instead of what was advertised. I requested a refund over a week ago and have yet to hear back. I also ordered a plunge saw on Friday for urgent work today, but it hasn't arrived. After spending over £500.00, I received the wrong item, which could get damaged, and now I have to cut 9 doors by hand. I will be using a more reliable company in the future, as I need dependability for my business, which this service clearly lacks.

1
Date of experience: Dec 09, 2025
An outstanding provider of top-quality tools

An outstanding provider of top-quality tools. I've purchased several tools and accessories recently, and I can't recommend them highly enough! Their prices are the best I've found, significantly lower than other major suppliers. The delivery service has been impeccable—quick and efficient, with next-day delivery by excellent couriers. Definitely a 5 ⭐ experience!

5
Date of experience: Dec 08, 2025
Charlyne Barnes
An outstanding supplier of quality tools

An outstanding supplier of high-quality tools. I've purchased several tools and accessories recently, and I can't recommend them enough! Their prices are the lowest I've seen, significantly cheaper than other major suppliers. The delivery service has been flawless—fast and efficient, with next-day delivery from excellent couriers. Absolutely a 5 ⭐ experience!

5
Date of experience: Dec 08, 2025
Paid extra for Saturday delivery but no updates

I paid extra for Saturday delivery but received no tracking information. I contacted the service and they are 'experiencing technical difficulties.' They managed to take my payment but can't update me on the delay! I've requested to cancel my order and am now waiting for a refund.

1
Date of experience: Dec 06, 2025
Karlene Wright
Difficult to contact customer service

It's nearly impossible to contact the service via email or phone to follow up on my urgent order, which was promised for next-day delivery. Three days later, there's no sign of it, and their delivery partner is also unresponsive. This is absolutely appalling customer service, with terrible reviews across many platforms. I would advise avoiding this service.

1
Date of experience: Dec 05, 2025
yoriku29
Concerns about the company's stability

No goods delivered, no delivery confirmation, and no way to contact customer service. I tried calling but was on hold for 10 minutes before being cut off. Now, my calls won't go through, and emails go unanswered. As an accountant, I see all the signs of potential financial issues—best to stay away.

1
Date of experience: Dec 04, 2025

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Business Details

  • Whether you’re looking for power tools, batteries or accessories, we’ve got you covered. For top brands at great prices, Powertool World has everything you need to get the job done.

    Family-owned since 1998, Powertool World has become one of the UK's largest tool distributors – and we're still growing.

  • email help@powertoolworld.co.uk
  • call 01325370300
  • language https://www.powertoolworld.co.uk

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