Review Time
First of all, I am so totally surprised that the Premium Parking App did not work for me. So, I called them at 410-216-5620. I spoke to a very nice lady by the name of Kimberly. She was very professional, patient and pleasant to talk to. She researched several things for me, finally having to go into the Premium Parking App and processed it for me. I am so grateful that Premium Parking has such an employee that is as helpful as she was to me. Thank you Kimberly.
Today, I visited the premium parking local office in New Orleans on Poydras. Ms. Kimberly was working the front desk. She was very polite, knowledgeable, and beyond helpful! She assisted me with requesting my spots for a special event. If more people were like her the world would be a better place!
Thanks,
KFT
I have really appreciated the convenience of using this service for parking at the state parks. It's unfortunate that it is no longer available, but I wanted to share my gratitude for their excellent customer support.
My experience was fantastic! The representative was incredibly helpful and addressed my ticket issue right away. They were very patient while I collected the necessary information and maintained a high level of professionalism and thoroughness throughout the entire process!
I received a notification indicating my ticket was about to expire. When I attempted to extend it, I encountered an error during the purchase process. Shortly after, I received an alert from my bank notifying me that I had been charged three times. I promptly contacted customer service, explained the situation, asked a few questions, and they confirmed that I would be refunded.
I recently made a bone head move by entering the wrong arrival time. Unable to figure out how to correct it, I emailed customer support. Kimberly called me to make sure that she correctly understoon my dilemma. Not only did she correct that but helped me with a number of different issues, including helping me set up my profile. She was very friendly and informative and represented Premium quite well. Thanks, Kimberly! Dan Rounds
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US based leader in gateless digital parking. Not to be confused with "Premium-Parking".
We live at the intersection of parking and technology. We are a technology company, a parking operator, and network of parking advisors to bring it all together. We built our own custom cloud-based parking management software to run our locations—now you can use it to upgrade yours. We offer an enterprise-class agile solution that's simpler, more powerful and more affordable than the disconnected hardware and app-based offerings of the legacy parking industry giants and venture capital dorm room startups.See more
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