Review Time
Preply customer support team is the best I have ever met. Quick response and easy guidance to solve the problem at hand. I am well pleased with how effective the site is.
I’ve had a very positive experience working with Preply. The platform is user-friendly, well-organized, and makes it easy to connect with students from different backgrounds.
The support team is responsive and helpful whenever needed, and the system allows tutors to manage their schedule and lessons efficiently.
Overall, it’s been a rewarding experience both professionally and personally, and I appreciate the opportunity to grow and work with students worldwide.
Everything perfect from the moment i apply at Preply as a teacher 5 years ago till now, the well structured platform with great teaching materials,the flexibility of the lessons, the team assistence, a world of infinite knowledge for tutors and students! Love it! Thank you Preply!
Preply has a business model that puts their profit first and our learning as a low priority. Here are a few interactions you should know about before subscribing. 1.) I subscribed bc you have to to use any tutor. My tutor quit. I got an email saying I UNSUBSCRIBED AND my option now is TO TRANSFER MY BALANCE to another teacher!. Making me responsible for the change thats just NOT TRUE. They didnt offer a refund which would be proper business etiquette if what you paid for was discontinued by the platform. 2) They force you into montly payments and if you dont use the classes you in 28 days you lose them they keep your money!!. Not cool. 3) You are blind to a teacher's schedule until you pay then find out they are so busy you cant use what you paid. Again works for Preply not YOU!!!. 4) now im getting messages I changed a class time when in fact the teacher changed it.. so again they make the student responsible for changes they didnt make vs offering a refund. In summary. I used Preply 7 years ago and back then it was a useful learning tool. Today now they are subscription based .. you as student are really just an income stream locked into a monthly use or lose subscription that whenever Preply side makes a change.. you are told you did it and are responsible... im contesting my account at the moment and thats the last thing you need to consider 5) They offer you 100 dollars to invite friends. So i did that with my wife. She clicked the link.. it doesnt work.. so she subscribes thru the site. I point it out to them and they say sorry you dont get the referral. Thats a trap. I also clicked and tried the link later and exaxtly that it didnt work. I feel their business practices are not forthright and do not put learning first. Its about them earning first. They get your money then its your fight to get it back. Dont subscribe!! There are other platforms that are pay as you go. Im leaving Preply and going to use pay as you go. Save yourself a lot of financial loss and headache.
Preply was the best choice I've ever made to improve my English. Since I started, my progress has been very fast, thanks to the combination of personalized live lessons with AI insights about the lessons (feedback on speaking, percentage of oral participation in class, vocabulary improvement, etc.).
I really enjoy the Preply app because it’s very convenient to take lessons from home, and my tutor Dania, is excellent. I am able to arrange my schedule and my tutor is always prepared with lessons and I have made excellent progress and just 10 weeks. I am speaking with much more confidence.
I am a new tutor on Preply, and I had an urgent question about verification. I submitted my question to the AI Agent, and was then contacted by a live agent to resolve the issue very quickly. I appreciate working on a platform that really takes care of their tutors! Thank you, Preply!
Customer service from Preply is actually exceptional! And that just doesn't happen anymore. The entire platform is simply wonderful! I love how you can schedule whenever you want and how often you want. I also love that you can see the tutors that are available and watch their bio videos in order to get a feel if they are suitable for your needs. I recommend Preply to all of my friends!
I’ve had a very positive experience working with Preply as a tutor. The platform is well organized, easy to use, and provides great opportunities to connect with students from all over the world.
What I appreciate the most is the support team. Whenever I’ve needed assistance, they have been professional, understanding, and solution-oriented. Recently, they handled a situation involving a technical issue with empathy and fairness, which truly made me feel supported as a tutor.
Preply creates a professional environment where both students and teachers can grow. I’m grateful to be part of this community and look forward to continuing my journey here.
Preply’s protection of tutors is not good. After an initial free trial lesson, my student made a new account and booked another free trial. When I refused to do another lesson for free, the student reported me absent, and my profile has been hidden from new students for a week. They then did this again, hiding it for an additional week. The Preply helpline has been incredibly unhelpful, claiming to protect tutors from multiple trials and then punishing me when exactly that happens by refusing to remove the ban.
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At Preply, we are powering people's progress.
We create life-changing learning experiences by helping people find the magic of the best tutors, a personalized journey, and the motivation that helps people learn and keep learning.
Over 90,000 tutors teach more than 50 languages to learners from over 175 countries. Powered by a tenfold increase in revenues over the last three years, Preply is now leading the online language tutoring segment globally and has 700+ employees of over 62 nationalities based across Barcelona, Kyiv, London and the US. Preply is driven by a culture of perfecting the experience we provide to our customers; both consumers and enterprises. See more
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