Review Time
Based on my direct experience, this company operates as an absent retailer. We attempted to initiate an exchange pursuant to the company’s stated 30-day return and exchange policy; however, despite multiple documented attempts to communicate via email, no substantive response was ever provided.
There is no functional or responsive customer service channel, no reliable point of contact, and no meaningful effort to address post-sale issues or honor published return obligations. As a result, the company effectively prevents customers from exercising their stated return and exchange rights.
The company’s apparent business model appears limited to selling merchandise and collecting payment, with little to no accountability once a transaction has been completed. In my assessment, customer engagement, post-sale support, and policy compliance are not operational priorities.
Due to these practices, I have formally filed complaints with the Better Business Bureau and the New York State Attorney General’s Office, requesting review and investigation of the company’s operations, including its failure to honor its published return policy.
Additionally, the merchandise received was, in my opinion, materially below reasonable quality standards. The product appears to be low-cost, mass-produced goods sourced internationally and resold at a significantly inflated price point, without corresponding value, quality, or customer support.
Consumers should proceed with caution.
The leather "bomber" jacket arrived. I immediately tried it on (excited) but as soon as i pulled it from the package, i knew it was lightweight crap. I dont know what material they used but it wasn't leather or leather-like. It smelled just like the cheap Halloween costume I bought from...CHINA! Yup, that's where this crap was made. I actually tried it on and I could barely get my arm in the sleeve. SKIN TIGHT! It's definitely not a New York product. If so, NY is worse off that I thought. Avoid! Haven't tried to return yet, but by what I'm reading, its almost not worth the hassle.
Based on my direct experience, this company operates as an absent retailer. We attempted to initiate an exchange pursuant to the company’s stated 30-day return and exchange policy; however, despite multiple documented attempts to communicate via email, no substantive response was ever provided.There is no functional or responsive customer service channel, no reliable point of contact, and no meaningful effort to address post-sale issues or honor published return obligations. As a result, the company effectively prevents customers from exercising their stated return and exchange rights.The company’s apparent business model appears limited to selling merchandise and collecting payment, with little to no accountability once a transaction has been completed. In my assessment, customer engagement, post-sale support, and policy compliance are not operational priorities.Due to these practices, I have formally filed complaints with the Better Business Bureau and the New York State Attorney General’s Office, requesting review and investigation of the company’s operations, including its failure to honor its published return policy.Additionally, the merchandise received was, in my opinion, materially below reasonable quality standards. The product appears to be low-cost, mass-produced goods sourced internationally and resold at a significantly inflated price point, without corresponding value, quality, or customer support.Consumers should proceed with caution.
I am thrilled with my recent purchase from Preston Newyork. The elegant dress and matching top I ordered arrived in perfect condition and look even better in person. The quality and comfort are outstanding, and I feel confident wearing these pieces everywhere. Thank you!
The ad makes it looks like a nice fabric sweater, but the actual garment is a cheap printing of a sweater pattern on a flimsy fabric. It's total garbage. This company is a scam. When I wrote to them to complain, they basically did nothing about it. Avoid this company.
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