prezzee.com

5
5 Based on 20 reviews

Prezzee is a leading global eGift card platform with operations in North America, United Kingdom, Australia and New Zealand. Prezzee is your one-stop-shop for buying, sending, storing, and redeeming eGift Cards from hundreds of top retailers instantly vi...

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Average Rating

5

/
5

20 Reviews

5 Star
92%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
5%

All Reviews

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Review Time

Meli
Thank you Prezzee! For helping me get back into my account from having an outdated phone number. Tho

Thank you Prezzee! For helping me get back into my account from having an outdated phone number. Thoncy was the agent that helped me via chat & he was nice, swift and on point when I received his help. It was brief, & I was a bit worried/stressed right before I got connected. But I felt in good hands right when we started chatting. It was important for me to get back into my account because I was accessing a gift card that my mother sent me as a Valentine’s Day gift. I am in Pennsylvania & it is about 6:30 in the evening where I am & I just wanna say another BIG thank you for whatever time zone the live agents are in that someone was available to talk to me and help me solve my issue, that actually means a lot! So overall my experience with the live chat was very nice! Look forward to receiving more Gift cards through Prezzee!

5
Date of experience: Feb 24, 2026
Elton Grimes
Abegail was awesome to work with today she made everything worry free and easy and seamless to chang

Abegail was awesome to work with today she made everything worry free and easy and seamless to change my phone despite me having trouble getting that information Abegail deserves the upmost praise I thank her for her help and I hope she continues to strive and be great at what she do on a day to day basis thank you once again Abegail

5
Date of experience: Feb 19, 2026
Timothy Benjamin
This was my first time purchasing a gift card for myself and I was just lost. The first payment went

This was my first time purchasing a gift card for myself and I was just lost. The first payment went through and i had no idea what was the next step. I reached out to customer service and Zach walked me through the entire thing, less 5 minutes. I should have received an email and I did, it was in my junk folder. He then walked through accepting the card.
Thanks for professionalism and support.

5
Date of experience: Feb 08, 2026
Anthony Upchurch
easy service to use, and great choices. ALso, if you have an problem the support is great. They real

easy service to use, and great choices. ALso, if you have an problem the support is great. They really take care of you. I got helped by Rey on chat support. he was friendly, personable, and got my log in problem fixed in just a few minutes.

5
Date of experience: Feb 03, 2026
Jan J.
Outstanding Support from the Team

I interacted with several agents during the chat and found everyone to be excellent. However, one representative particularly stood out—her patience and professionalism were truly remarkable. I received great assistance, and she successfully resolved my issue. Thank you for the exceptional support!

5
Date of experience: Jan 13, 2026
Viola C.
Outstanding support regarding my gift card!

I encountered a problem with my gift card, and the representative offered exceptional customer service. They responded promptly, were incredibly helpful, and streamlined the entire process. I'm very grateful for the assistance!

5
Date of experience: Jan 06, 2026
Miriam Barnes
Exceptional Support for a Holiday Gift

I mistakenly entered the wrong phone number while purchasing a gift for my granddaughter for Christmas. The representative was fantastic. After providing her with the correct number, she promptly resent the card, and my granddaughter received it within minutes. Everything was resolved before the holiday ended.

5
Date of experience: Dec 26, 2025
Hugh Cooper
Excellent support turned my situation around

Initially, I was worried that I had lost my gift card, and the response I received was not promising. Just as I was about to accept my loss, the customer service representative stepped in and replaced the gift card. I truly appreciate their help!

5
Date of experience: Dec 25, 2025
algerino9299
Terrible experience with this service!

I had a terrible experience with this service! I purchased a gift card that I couldn't access or load, and it seems their system was compromised! It's been over five days, and I've been receiving no clear answers. They ruined my holiday as I can't buy gifts for my children. I will never use their services again.

1
Date of experience: Dec 24, 2025
Quincy Bell
Exceptional Support Experience

I have been trying to get this gift card changed for a couple of days, going through a lot of back-and-forth without much response. However, the representative who assisted me was outstanding. She resolved my issue quickly and efficiently, all while being very kind and attentive. It felt like she was the only one truly dedicated to helping me at the company. I appreciate her efforts and believe she deserves recognition for her excellent service.

5
Date of experience: Dec 23, 2025

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Business Details

  • Prezzee is a leading global eGift card platform with operations in North America, United Kingdom, Australia and New Zealand.

    Prezzee is your one-stop-shop for buying, sending, storing, and redeeming eGift Cards from hundreds of top retailers instantly via email or SMS. With instant or scheduled delivery, you can buy and send retailer Gift Cards from Target, DoorDash, Macy's, Uber Eats, Adidas, Uber, DSW, Marshalls, Barnes & Noble, Ulta and many more. Prezzee also offers the Prezzee Smart eGift Card, a universal card that means your Giftee gets to choose how they spend it!See more

  • email help@prezzee.com
  • language https://prezzee.com

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