primalstrength.com

4.8
4.8 Based on 21 reviews

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Average Rating

4.8

/
5

21 Reviews

5 Star
87%
4 Star
9%
3 Star
0%
2 Star
0%
1 Star
4%

All Reviews

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Review Time

Mark Chivers
Very helpful Customer Service, could not do enough for me which is very rare nowadays. Actually spok

Very helpful Customer Service, could not do enough for me which is very rare nowadays. Actually spoke to a human rather than a AI bot who was superb in dealing with my concerns highly recommended.

4
Date of experience: Feb 08, 2026
Hayden Taylor
Consistent Quality and Excellent Support

I’ve purchased numerous items from the company without any problems. There was one occasion when my last order was missing a box, but this was resolved exceptionally well by a representative. Their communication was outstanding throughout, and they were very apologetic about the delays I experienced. The representative was incredibly understanding, patient, and compassionate. They transformed a frustrating situation into a much more manageable one for me. Thank you for your excellent customer service! I will continue to choose this company, as their equipment is of high quality and their customer service is exceptional.

5
Date of experience: Jan 23, 2026
Charis Ross
Outstanding Customer Support

The service provides top-tier equipment along with an impressive customer care package. Whenever I've needed assistance, the support team has responded swiftly and been extremely helpful in resolving issues. Recently, a part was missing from my order, but they addressed it on the same day and arranged for next-day delivery of the replacement. My experiences with the team have been very positive, and they genuinely care about providing a quality customer experience.

5
Date of experience: Dec 02, 2025
Sharlene Hughes
Lightning-Fast Assistance

The representative handled my inquiries exceptionally well, and their communication was outstanding. Thank you for your help!

5
Date of experience: Dec 02, 2025
Gary Reed
Exceptional Support for Home Gym Setup

I have been in contact with a representative for several months, selecting equipment for my home gym. They were extremely helpful, knowledgeable, and prompt in answering my questions. My purchase was delayed due to the completion of our garage gym conversion, but the representative stayed in touch until I was ready. Now, I’m just waiting for delivery and installation, hoping it will be as positive as my experience so far.

5
Date of experience: Dec 01, 2025
Nathani20
Excellent Customer Service

I've been in touch with a representative for several months while selecting equipment for my home gym. They were incredibly helpful, knowledgeable about the products, and always responsive. My purchase was delayed due to our gym conversion, but the representative kept in touch until I was ready. Now, I'm just waiting on delivery and installation, hoping it will be as good as my experience so far.

5
Date of experience: Dec 01, 2025
Clare Ross
Fantastic Customer Experience

I had an excellent experience with the service. What began as a bit chaotic turned into one of the best customer service interactions I've had. The representative was incredibly helpful, ensuring that my flooring arrived in time for my studio opening. When I realized I needed more, they promptly arranged for additional supplies. Their quick responses and dedication made everything go smoothly. Thank you!

5
Date of experience: Nov 28, 2025
Hunter
Supportive Staff

I've ordered multiple times and love the quality of the equipment. The team is also very helpful when I have questions about delivery. The representative was particularly great at answering my inquiries and organizing payment and delivery.

5
Date of experience: Nov 28, 2025
Jayson Anderson
Disappointing Delivery Experience

I ordered a home gym package worth £3000 and scheduled delivery two weeks in advance to coordinate with contractors for assembly. I received a confirmation email but on the delivery day, there was complete silence. After calling, I learned the courier wouldn't deliver without explanation... I'm still waiting for a callback to reschedule. This is unacceptable, especially since I prepaid contractors to assemble the equipment on a specific date. I'm not satisfied and would hesitate to order again.

1
Date of experience: Nov 28, 2025
Leamon Anderson
Helpful Pre-Sale Guidance

The pre-sale support and advice I received were excellent. The representative was very responsive and provided great suggestions for my new gym setup. I'm looking forward to the installation.

5
Date of experience: Nov 27, 2025

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