Review Time
So I spent £500 to get this warranty when I bought my car as it had high mileage and didn’t want to worry about any problems. AVOID THIS SCAM My water pump suddenly went and I called the service team straight away and double checked it was covered, they confirmed that it was and I took it to the garage and left it with them. The following day I had a call from the garage saying that the aa had refused to repair it. I then had to chase them up to see why and they have said due to high mileage it is classified as wear and tear! I checked everything with the aa before I went out my way to the garage to prevent any issues like this and I was reassured it would all be covered. What is the point in this if you don’t pay out? Why did you sell me this in the first place if the mileage is too high to claim on it? your garage have told me it’s going to cost me £380 to fix it yet my local garage can do it for £240. BUY YOUR WARRANTY ELSEWHERE
Trust is key. Trust is based on actions not promises. AA Warranty can be trusted. Professionalism is how it's delivered. Within 5 mins I felt I had been heard and understood and appropriate actions taken. What more would you want from a warranty. Well done AA you continue to prove you are the first choice for vehicle emergencies.
i bought as advertised the AA gold standard warranty from Holbury Garage saying that the clutch was covered and other mechanical breakdown.I got an amber light called AA and they told me to go to an AA approved garage AJ lawrence. I had to wait 5 days to drop off the car. It took 2 days for the AA to get back to me. the initial readout from the car computer said mechanical failure with clutch anfd fly wheel. they wanted me to authorise the gearbox removal to investigate the claim. the garage mechanic seemed to be in cahoots as he was talking about my 4 series bmw towing caravans causing damage even though my car is only 4 years old and under 80k and been no where near a caravan. now after a further 5 days they refuse to pay out the claim saying wear and tear based on dark photographs. ive shown it independent mechanics who disagree and think its mechanical. now even to put my car back together i will have to pay £330 and will need to take it a reputable garage to repair a fault that should be covered by the warranty, as falsley advertised. if the advertised we only cover clutches in extreme cases. or indicated they werent going to pay out as they usually dont. then the investigation cost would not have occured. The fraud and deception of selling a warranty that actually doesnt work and then getting extortionate investigation fees off me. they seem specialist in not paying valid claims
I found the people efficient and helpful but was a little disappointed that they could not cover the entire cost of the work because they said that as my car comes under prestigeand the garages which are prestige have high labour costs. They were helpful in finding another garage and covered most of the costs.
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