Review Time
I had a a claim refused due to wear and tear. A major engine component malfunctioned. The car was just over 3 years old. The claim was rejected and the following clause in the contract pointed out to me in their rejection letter. ""Breakdown means the sudden and unforeseen failure of a component arising from any permanent mechanical or electrical defect, (for a reason other than the wear and tear, normal deterioration or negligence) before normal operation can resumed"". I took the contract to a solicitor and he confirmed the clause means all claims can be rejected on wear and tear grounds and so the warranty was useless. After what happened to me I'd urge anyone out there with said warranty to ask for your money back. It's worthless. My repair bill was considerable.
I had a a claim refused due to wear and tear. A major engine component malfunctioned. The car was just over 3 years old. The claim was rejected and the following clause in the contract pointed out to me in their rejection letter. ""Breakdown means the sudden and unforeseen failure of a component arising from any permanent mechanical or electrical defect, (for a reason other than the wear and tear, normal deterioration or negligence) before normal operation can resumed"". I took the contract to a solicitor and he confirmed the clause means all claims can be rejected on wear and tear grounds and so the warranty was useless. After what happened to me I'd urge anyone out there with said warranty to ask for your money back. It's worthless. My repair bill was considerable.
I took my car in for a recall to Mazda. I had noticed a brake issue and although the car was only one month out of warranty they wouldn’t do a goodwill repair. I called the AA they offered ‘their’ garage or I could use the Franchise. They approved the repair in only a few hours and the car was repaired using OE parts. AA Warranty exceeded my expectations
I took my car in for a recall to Mazda. I had noticed a brake issue and although the car was only one month out of warranty they wouldn’t do a goodwill repair. I called the AA they offered ‘their’ garage or I could use the Franchise. They approved the repair in only a few hours and the car was repaired using OE parts. AA Warranty exceeded my expectations
Absolute joke. This is no more AA warranty than The Man in The Moon. Bought a car from Car Store (Evans Halshaw) and within a week had a large oil leak. Took it to be fixed to find a huge bodge on the sump plug. 128 Point AA Check - my arsssSpoke to AA who were going to do a 'full urgent investigation' the outcome of which was 'fuff off and speak to Motorway its their warranty'Seriously AA? Seriously?.I would not entertain another car that the AA had anything to do with let alone their warrantyAbsolute fraudulent business.
Absolute joke. This is no more AA warranty than The Man in The Moon. Bought a car from Car Store (Evans Halshaw) and within a week had a large oil leak. Took it to be fixed to find a huge bodge on the sump plug. 128 Point AA Check - my arsssSpoke to AA who were going to do a 'full urgent investigation' the outcome of which was 'fuff off and speak to Motorway its their warranty'Seriously AA? Seriously?.I would not entertain another car that the AA had anything to do with let alone their warrantyAbsolute fraudulent business.
Bought an AA Warranty with my car from the dealer as it is supposed to give you “piece of mind” - Yeah right! The AA are nothing but crooks. They are not interested in helping, just finding a way of paying out the absolute minimum. We had a problem diagnosed by 2 separate garages but the AA wanted their own assessor who diagnosed only part of the problem. As a result, my car has been off the road for 1.5 months, and i have had no replacement vehicle as advertised. This was explained because the faulty part only took 2 hours to replace and their terms and conditions state that it needs to be 8 hours or more. This is pathetic. So 1.5 months, only 2 hours of work...??? What the hell are they doing?They will not cover waiting time for parts, even though they specify to fit the cheapest parts available that take a week to arrive, this is not their fault and will not cover this time with a vehicle. Had they have chosen better quality parts (not even manufacturer parts), these would have been next day delivery.Their attitude stinks, and they will do nothing to help you. Having just had a newborn and being left without a car for 1.5 months is unacceptable. I would avoid the AA at all costs and will continue to seek legal action.They may be cheaply priced, but you get what you pay for and it is not worth the stress, headaches or inconvenience. Stay away from the AA crooks - you have been warned!In Response:As everyone can see, a very arrogant reply below, my car has been in the 2nd garage since 12th April, as you quite rightly have said.It is now June. You have provided no courtesy vehicle, you originally told us that the failed compressor (which may I add was diagnosed by both garages, yet your assessor diagnosed a sensor as the issue, which has been replaced but did not fix the issue as advised by 2 garages) would not be covered as per your policy but when we challenged, it was suddenly covered! The delays have been down to this plus your insistence on cheap parts that need to be ordered in - even though OE parts are in stock you want even cheaper parts - so yes, you have caused the delay.And the first garage refused to deal with you as you wanted to fit cheap parts on a low mileage, immaculate car that he was not happy to do and you argued over replacing bolts that had rusted away!!!!!So my review stands. If you truly believe that everything is the customers fault and think that nearly 2 months is an acceptable timescale to be left without a vehicle, you are deluded.As I said - AVOID!!!!
I have paid good money for a Policy that is absolutely worthless! It was bought for Peace of mind!! I feel completely ripped off and are going to contact everybody that I possibly can to let them know this! I bought my car from Flintshire Car sales and 1 month later had an oil leak. Had to have a new sump! AA didn't want to know then but I managed to get some money out of the garage. After 6 months the Turbo has gone and they said wear n tear! It seems they can say wear n tear for just about everything! When I bought the car with 65,000 miles it had had wear n tear then but they were happy to sell it to me! The garage sent a video clearly showing a breakdown of the bearings inside. My mechanic just couldn't believe it. An Independent Assessor came and his report listed excessive use of oil (Not knowing I had a new sump) questioning my oil and servicing. When I bought the car it had been serviced but a gap of a couple thousand miles so I had it serviced myself hence the oil sump came to light and fixed! I have sent numerous emails to AA Warranty who in fact are actually MOTORWAY DIRECT so you are given a false impression to start with! They sent a letter to me saying this was their final letter when they didn't have ALL the relevant information. A decision was made too EARLY! I tried ringing today they are standing by what they say! I feel totally let down so will pursue this as far as I can. I notice that all the good reviews get lovely answers back. Let's see if they answer me. Be very interesting!
Claim your business profile now and gain access to all features and respond to customer reviews.
We help you to pass the CAPM and PMP exams in 8 weeks. Via 1on1 coaching and group coaching.
Join the PMP OS - PMP Operating System.
