Review Time
We engaged Property Twins’ services a few years ago, and since then, we’ve never once considered working with another mortgage broker. We’ve primarily worked with Mona and her team, and their work ethic and ability to stay on top of every detail are truly their greatest strengths.At no point during the process did we feel uninformed — we were consistently updated and guided every step of the way. Mona has been our mortgage broker for the four properties we’ve purchased, and we couldn’t be happier with the level of service we’ve received.What truly sets them apart is how personally invested they are. They approach every transaction as if it were their own property. It’s rare to find a mortgage broker who genuinely works in your best interest, and we truly feel like we hit the jackpot with Mona.Thank you, Mona and your team, for everything you do!
We engaged Property Twins’ services a few years ago, and since then, we’ve never once considered working with another mortgage broker. We’ve primarily worked with Mona and her team, and their work ethic and ability to stay on top of every detail are truly their greatest strengths.
At no point during the process did we feel uninformed — we were consistently updated and guided every step of the way. Mona has been our mortgage broker for the four properties we’ve purchased, and we couldn’t be happier with the level of service we’ve received.
What truly sets them apart is how personally invested they are. They approach every transaction as if it were their own property. It’s rare to find a mortgage broker who genuinely works in your best interest, and we truly feel like we hit the jackpot with Mona.
Thank you, Mona and your team, for everything you do!
Me and my husband had an outstanding experience working with Property Twins — Sana, Mona, and Seerat. They are thorough professionals with an exceptional eye for detail and truly amazing communication throughout the entire process. Their due diligence was excellent, and what really stood out was their no-pressure approach—they took the time to do their own in-depth research, clearly explained their findings, and suggested properties only once everything ticked their boxes, always keeping the client’s best interest first.They were completely transparent at every stage and incredibly supportive, making the entire journey hassle-free. Thanks to them, we were able to secure our first investment property exactly as per our requirements, even in the current challenging market—and within just a few months. I highly recommend them to anyone looking for a trustworthy, detail-oriented buyers agent who genuinely cares about delivering the right outcome.
My wife and I engaged Property Twins from a family referral. From the beginning of the initial phone call through to the end goal, of purchasing our second property, was seamless. Mona and her team took their time to understand our situation and tailored our loan to meet our needs, which of course, gave us the confidence to proceed with our purchase. Shout out to Maria as well, together with Mona, they were very prompt with their responses even outside of normal business hours. There is no doubt we'll be engaging them for our next property.
We’ve used The Property Twins twice now—first as mortgage brokers for our PPOR and then again for our first investment property, including their buyer’s agent services—and we couldn’t be happier with the experience.Mona, Sana and the team were consistently available, incredibly supportive, and always willing to answer our questions. They guided us through every step of the process, took the time to truly understand our needs, and made sure we were making smart decisions without overstretching ourselves.We were stuck in serious analysis paralysis, and their guidance gave us the clarity and confidence to move forward and secure a great property.Highly recommend their services. Thanks so much to Mona, Sana and the entire team for everything they’ve done for us!
I initially engaged Property Twins based on a direct referral from a friend, expecting at least a baseline level of professional service. I couldn't have been more wrong.After reaching out, they couldn't even be bothered to pick up the phone to call me back. When I finally did get a response, it was via a poorly constructed text message riddled with bad English.When I responded to try and get things on track, they actually had the audacity to cancel my appointment entirely, claiming they "didn't like my tone."If this is how they handle a warm lead from a past client, I can't imagine how they operate their actual business. It takes a lot to shock me when it comes to bad customer service, but their sheer arrogance and complete lack of basic communication skills take the cake. Talk about unprofessional.Save your time and find someone who actually wants your business and knows how to pick up a phone.
They are best in the business. Working with this team made the mortgage process incredibly smooth. They were professional, transparent, and went above and beyond to find me the best rate. Their communication was excellent, keeping me informed every step of the way. I highly recommend them to anyone looking for a stress-free home-buying experience!
We have just completed our second experience/ transaction with Property Twins and once again we are delighted with the outcome - and it’s why we returned for their excellent service! Mona and Maria were very patient and extremely responsive with a supportive and caring attitude at all times. We recommend them 100%.
Looking back, choosing Sana and Mona as our buyers agents about two years ago was a really great decision.Because this was an SMSF purchase, we were very cautious. The focus was on buying in the right area with solid long-term fundamentals. Not even two years on, we’re clearly seeing the benefits of that decision through a solid 35% growth performance and strong rental yield increase. Sana and the lovely team have also continued to support us as our broker, even for our PPOR and all our investment property loans, providing loan reviews which resulted to re-financing to better lenders which provided the best valuation so that we could tap into our equity to be used for the purchase of another IP which is settling next month! The automatic periodic loan reviews also resulted to interest rate reductions which is another clear win! The SMSF property is now giving us a neutral cashflow - even with a P&I SMSF loan.We’re very happy with the results so far and would confidently recommend Sana, Mona and the team to anyone looking for a capable hand to walk with you on your property investment journey.
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Property Twins are buyers agents, mortgage brokers and property mentors.
We assist busy Australian professionals to move from one property to the next and the one after that with strategic investment property selection & mortgages / lending arrangements.
