Review Time
Ive just closed my account by having to contact customer services because there is only a "time out" option on the website. The bonus wins are pitiful not even half of what you put into a 96%rtp slot. Avoid megaways jack game and avoid shamrock megaways game. Overall I deposited 300 quid since I signed up to this casino at the end of January, I have had ZERO withdrawals. The most I won above my deposit in a day was 19pounds and that wasn't even on a bonus. They take, take, take... AVOID this site. There are many better sites out there that you can have faith in fair odds of a win.
Won £300, withdrawn only to be told need identification.
Sent:
Passport
Driving licence
Birth certificate
Bank statements
Card front and back
Me holding ID
Proof of address
After the back and forth.. 16emails so far
Need old bank cards... i throw them but sent tranasaction of 2years ago of one cant find other so said not paying me???
This is not in line as per gambling commision and fca, i never had this with anyother company.. where does it state on the gambling commision site about old card not the one used??? This was years ago... ive made several calls, i only want what im intitle to please iain.
(Over the years i have deposited more than £2000) happy taking money.
So there no foul play..
Hi Iain,
It states that by regulatory requirements, operators need to verify players, payment methods fall under that category.
If you use a payment method on our site, it's subject to verification. No matter how long ago it was or whether you have it anymore or not, it's subject to verification. You, as the player, accepted this subjectivity when creating your account.
This is a simple matter of the terms & conditions not being adhered to, we have not done anything wrong in requesting this, it's part of the agreement you ticked when you made your account. I am sorry, but if you don't wish to comply with the agreement, or correspondence will need to end here.
The funds will remain on the account until we receive the documents, and this is the final outcome on the matter. I am sorry for the inconvenience and wish you all the best.
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Why was this not done before then (i have withdrawn before) if this is your procedure why is it not fully conducted?? As you stated its in your terms and conditions...
And you still have not lightlighted where it states old payments on there web site?
No other gambling site ask for such, just trying to understand why a company makes up different things when it soots them..
This is what the gambling commision only cared about, any information will be greatful for the both of us.
Thanks iain
Thanks for your reply, pub casino...
You have said in your reply, i used a new card and you wanted to verity, i have... the card your on about was a card used along time ago, just so it clear for anyone want to use your site that they may run into problems when cashing out!, with all this red tape and t&c's that no other site or gambling commision request.
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This is one of the finest online casinos I've encountered, second only to another. The deposit process is straightforward with no hassle, and I was able to make significant withdrawals. I received one amount of 3k and another of 750, and the funds were in my bank within 30 minutes.
I've observed that several of the favorable reviews seem to be authored by the casino (those that are grammatically correct). I doubt any casino truly deserves 5 stars; if they were as you describe, why are they always winning? 😂 I mean, I play slots and tried on various days, but I didn't win even once. What's even more amusing is that they attribute it to your luck 😂.
I spent over £4,000 in 10 months with small weekly deposits of £200, yet I never won anything, and most of my gaming sessions lasted only about 10 minutes. The most frustrating part was when I inquired about potential faults in their games due to my long streak of 'bad luck,' they restricted my ability to deposit further and bombarded me with messages while I couldn't access my account. This platform is a complete waste of money and time, and I strongly advise avoiding it!
It's been another year with this platform, and the instant withdrawals are impressive. There are plenty of fantastic games, and they are definitely 100% legitimate. They treat loyal players very fairly, and the customer support team is outstanding—every single representative does a fantastic job. I've built great rapport with many of them. Thank you for another year. Merry Christmas! I wanted to share this year-end review. If the platform could consider adding a £15 wagering-free bonus for my loyalty this year, I would be very grateful. Or at least reduce the wagering requirements. Merry Xmas!
It was great at first, with rewards and bonuses, but then they unexpectedly closed my account without explanation, hence the 1 star. It's a shame; I wouldn't have left this review if the representatives had provided a satisfactory response.
They randomly voided two winning bets without any reason, just stating it was a manager's decision. The odds were normal, just like other platforms, and the game played out as expected, so there's no justification for voiding them, costing me £600 in winnings. They have never voided any losing bets, which is strange. I would recommend avoiding this platform now.
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