punkhaus.co.uk

4.2
4.2 Based on 50 reviews

Make your haus a home with truly unique wallart from Punk Haus - not for everyone!...

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Average Rating

4.2

/
5

50 Reviews

5 Star
73%
4 Star
8%
3 Star
2%
2 Star
6%
1 Star
12%

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PlugVeg
THE BEST CUSTOMER SERVICE EVER

THE BEST CUSTOMER SERVICE EVER! Honestly, I am thrilled right now!! And let’s be honest, we only leave reviews if we are on either extreme of the happiness scale. I went to order three prints, but couldn’t find one I wanted anymore. I ordered the other two anyway thinking that one might come back in eventually. The two arrived in record time. On opening them I was really impressed by the prints and the colours and couldn’t wait to get them in their frames. However, I noticed a small mark on one of my prints. Not a dirt mark or anything; it was actually printed onto the picture, like a stray bit of ink or something. Small but I knew it would be constantly noticeable to me. I emailed customer services with a picture. Nancy replied within 24 hours with an apology and the news that the design team was reprinting the print and they would send me out a new copy within the week. It just arrived this morning, quicker than a week!While I ‘had’ her, I asked Nancy about the third print and when it would be back in stock. She said it had been discontinued but that she was sure there were some still in the warehouse; she’d have a chat with distribution. That too has just arrived this morning!!!Customer service as it should be! Nancy was personable and quick with her responses and they went above and beyond in sorting my problem. I will definitely be buying more prints from here.

5
Date of experience: Jul 09, 2020

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