Review Time
Sorry to say I have an awful experience to report on what was otherwise a great source. On 1/20/25 they appeared in stock and after ordering they tell me it's on backorder. Some nonsense about a site shutdown pausing fulfillment that never made any sense, saying theyd be back on schedule by the end of that week. They refunded that order at my request. Later that week I placed another order- it'll be filled Monday. Unhappy, but whatever. Monday, nothing. Tuesday, update message- they're 85% but wouldn't you know, I'm in that last 15%, now its Wednesday...oh and they referred to me by anothers name, sloppy work denoting a mass mailing effort. Wednesday, nothing, won't reply. Thursday, nothing. Friday, after ghosting for two days, they tell me they're almosssst finished. At this point I tell them to expedite the shipping and/or bonus material or just fully scam me and keep the money, because I figured it an exit scam already. They refunded me instead. Really unhappy about how that all went down. I spend about $1k a month and they did a pretty good job, some shipping mishaps but nothing major before. Every other vendor I use runs a tight ship professional outfit that would NEVER mishandle something this poorly, and what gets me is the silence for days and just WILDLY exceeding deadlines. I hate lying and time wasters. I'll vouch for their product and great prices but when they get it wrong, they get it REALLY wrong, and I'd rather go elsewhere. I suggest you do too. TiaDepot is great, and their X feed delivers a transparency and updates you simply won't get with puretnc. Best of luck to them, and yourselves.
So I don't usually feel compelled to write a second review for a site I like to use, but WOW I really would just like to tell everyone about this amazing bit of customer service PureTNC gave to me recently.I had placed my order well before the cut-off time on a Friday afternoon for Fedex 2-day delivery. About 6pm est rolls around and still I don't see any tracking number. So I decided to see what was up. Well apparently they informed me due to a clerical error on their part my order wasn't able to get shipped out that day... BUT not only did they promise to ship it out to me the very next day ( with upgraded overnight shipping ) they actually REFUNDED THE ENTIRE AMOUNT AND SENT ME THE ORDER FOR FREEE!!!!!!And that's WITH all the bonus material added as well.I've never in my life seen a site like this go to such lengths to ensure a customer stays happy and retain their business while covering up for an error on their part. I'm literally blown away. I don't think I'll ever use anyone else after this unless it's a very extreme circumstance or PureTNC here decides to ( tragically for all our sakes lol ) close up shop and retire, lolol. I just can't say enough good things about this place!Best tianeptine supplier there's ever been in the biz, by far. :D*********** 10/10 stars lol.
The absolute best in the business hands down! I had a reliable vendor that I never strayed from for the better part of two years, and despite them being a little “hokey” at times and frustrating to say the least, I stuck with them because they were the most consistent of the inconsistent vendors I had done business with. That all changed when the industry wide product shortage took hold in March and my “trusted vendor took money for an order I placed and offered me ZERO insight into where my order was or when they would be able to fill it, and that’s when I found PureTNC!! These guys are beyond professional, and unlike nearly every other company out there, they respond to questions or concerns almost immediately, and the product is second to none in terms of quality. I found them completely by chance and out of necessity, and they have earned my loyalty as a customer for life!!
I really wish I could give this company more than 5 stars. Their customer service is absolutely the best you could possibly ask for and then some. Very high quality materials, fast shipping, and will go far above and beyond to accommodate you should you run into any difficulties with your transaction at all. I must say that I am incredibly impressed, and couldn't be happier with the way they have treated me.
I was a little sketched out about this company to begin with. I even freaked out a bit on them which I feel really bad for doing. However, after doing business with them, I am completely satisfied with their product and customer service. I’ve been doing business with one of their competitors for about 3 years but I think now PureTNC is gonna be my go to!! Thanks!
I was skeptical about using these guys at first because I had a company I was consistent with and they all just ran out of stock with no heads up. I ended up using pure tnc, My order came quickly. It was great quality. I have no clue why they are more than six reviews on here. I’m swapping from the vendor. I’ve been using for 3 1/2 years to this company now mainly because of Great product, very effective Communication, they message back usually within five minutes in my experience I even messaged them on a Sunday and they responded quickly placing another order now
Very prompt responses and good quality. These are one of the companies that has good customer service and reliability in this field. It’s a nice change to deal with such a competent company. I only have positive things to say about them.
I don't even want to write this review. I want everybody to fall for that poor review below and be too scared to order like I almost was, so I can keep this EXCELLENT vendor under the radar and all to myself. My Lord. I didn't even think the site was still live and Lord knows how I heard of them. Request a sample at 3pm on a Saturday and receive a TRACKING NUMBER an hour later, no s&h or anything just on the way. Receive, excellent. Very impressed and honestly I'm suddenly not so sure about my last vendors product after this reminder it can be a lot better. Immediately placed a proper order, communication was clear and payment was a breeze, a stock issue came up which was quickly rectified with an agreed substitution while a full refund was also offered. They will be my full time vendor for now on, and if by some tragedy I ever run afoul of them, I'll write a scathing fake review full of dystopian horror and betrayal toying with the readers very perception of reality- and not some fake nonsense about drywall ffs. I really almost missed out on this high quality low profile vendor because of a poor review by someone acting greasy. Everything's been top notch keep it coming 🫡
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