Review Time
Be VERY cautious of this company. The food is not bad. BUT, you WILL order and they WILL change the order to ship what they have. They have done this to me over 5 times. Today (02/25) was the final straw. Oh, also: I noticed the deliberate change today ONE WEEK before the erroneous shipment and they said (as they always do) that they cannot CORRECT the order. ONE WEEK in advance!!!!! Richard D
Ordered what I thought was going to be a one-time trial of prepared entrees from Purple Carrot...food was underwhelming, with most entrees heavy on fat content and carbohydrates. The food was edible but tastless, not what I expected from as advertised a healthy plant based meal.
Plant based meatballs were like rubber and chickpeas were crunchy (and not in a good way). Thought I was through with this company, but no, they send me another shipment which was never requested, and was never notified of until the shipping notice was sent out. They're very good on sending shipping notices, but not so good in informing a customer to make choices or suspend or cancel the next shipment in advance. After receiving the notice of the shipment, I requested to cancel it but never received a response. The second shipment arrived tonight with food partially spilled in the carboard box: again, contacted Purple Carrot, but this time they responded almost immediately (surprise!) and offered to compensate me for $20. I can't comment on the meal kits as I haven't tried them, only the prepared meals, hence the generous two stars review here. But the prepared ones are just ...well, crap.
Ordered what I thought was going to be a one-time trial of prepared entrees from Purple Carrot...food was underwhelming, with most entrees heavy on fat content and carbohydrates. The food was edible but tastless, not what I expected from as advertised a healthy plant based meal.Plant based meatballs were like rubber and chickpeas were crunchy (and not in a good way). Thought I was through with this company, but no, they send me another shipment which was never requested, and was never notified of until the shipping notice was sent out. They're very good on sending shipping notices, but not so good in informing a customer to make choices or suspend or cancel the next shipment in advance. After receiving the notice of the shipment, I requested to cancel it but never received a response. The second shipment arrived tonight with food partially spilled in the carboard box: again, contacted Purple Carrot, but this time they responded almost immediately (surprise!) and offered to compensate me for $20. I can't comment on the meal kits as I haven't tried them, only the prepared meals, hence the generous two stars review here. But the prepared ones are just ...well, crap.
Terrible food and completely agree with one poster re not being able to stop a delivery. I ordered years ago and just happened to look again on their website. Next thing I know I’m being sent a box of food I never ordered. Their excuse was it couldn’t be stopped. I was furious! I tried the lasagne and it was disgusting. As a matter of fact I was very sick the next day, lots of vomiting etc. I shall throw rest of the meals in trash. Horrible horrible food and horrible service. No way would I recommend this company.
Absolutely shady business practices. You cancel but they still send you product and charge you. Their seemingly only customer service employee “Jessica” won’t give you a full refund but only a measly $25. They will keep sending you product and continue charging you even after you have your financial institution stop charges. Shady as hell.
I have always been very satisfied with the food quality until just recently. I had several rotten veggies, and then I placed an order but put it on skip, not knowing if I would be back in town. I was, so I took it off skip, but I didn't realize their menus revert to their original state. I thought I was getting what I chose, but I did not. I received three meals I would not have chosen, and I was so upset that I think I will just give Purple Carrot a break and am not sure if I will return. I explained this to customer service, and they did not help with this issue. I expected that, being a customer for a long time (2 years), customer service would have fixed this since it’s an adjustment in your programming that caused the switch in the order, not me. I will most definitely add this remark to Purple Carrots' website review.
Several years ago we subscribed to Purple Carrot and the food was delicious and healthy. However, upon trying to re-subscribe, they sent my food to the wrong address...twice. The first time I just assumed it was my fault but the second time I checked and re-checked it had the correct address. I did. Of course, sent to the wrong place and when I reached out (both times actually) their respsonse was pretty much, oh well. Actually, the first time I didn't get a response at all. My guess is there is a glitch somewhere, but I honestly have no idea. I don't need a lot from companies, except for like, you know, the bare minumum of getting what you paid for- or at least something in exchange for spending money on a company.
Another delivery another package of missed ingredients. In the age of AI I can't understand how a company can miss so many ingredients in what they promise to ship. I've been told the same thing every time I call and I'm so sick of it I finally decided to track my future deliveries and share what's missing in my reviews.
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