Review Time
For the purposes of clarification, my sister was a member for about 2 years (so no, Quintessentially, you will not have my name on your database). She asked me to write this review about our experience using this company.It started off in a fairly promising way - exactly that - with a lot of promises from a sleazy and over friendly membership sales executive. The service received had a lot to be desired.There is a high staff turnover and the "lifestyle managers"were often incapable of fulfilling the most basic requests for tasks to be done without cocking something up.A lot of the time, when you ask them to look into something or do some research for you, they palm you off on another company and expect you to pay them for said research or advice. They do surprisingly little themselves. Whenever they purchased anything, they never appeared to have attempted to find a good price for the product/service.It always ended up being far more aggravation, when they were involved in organising anything, compare to if my sister or I simply phoned up or booked it ourselves.They also talk a lot about finding tables in fully booked restaurants - they never managed to do this for us. They simply said the restaurant was full and offered us options which weren't comparable and we therefore weren't interested in. There really is no point in paying a company £5,000 or more a year to book restaurants for you - it appeared that they usually do so on OpenTable. We realised this when a restaurant did not have a reservation in our name and after a lot of embarrassment, the receptionist clarified that the lifestyle manager had booked it using her own OpenTable account.You can't even get them to book flights at the best price - they just keep arguing with you and trying to insist on using "Quintessentially Travel," at a much higher price, until the flight you asked them to book sells out.The talk of making the impossible happen is complete rubbish. They weren't even able to find a carpenter to make a box as a gift for someone, let alone anything more interesting than that. The "tickets for sold out events" are just expensive tickets like you could get yourself if you went on viagogo or a similar site. To anyone thinking of joining for the "events" and to meet members and make friends, I honestly wouldn't bother. Most of the fellow members we met were either new and still enthusiastic, or had been with the service a while and were disenchanted, baffled as to what they were paying for and talking about leaving. One thing that irritated members beyond belief was whenever there was an "event," for example, a "private dinner" at a new restaurant for members, they were often outnumbered two to one by staff coming along and having a good time - which the members were of course paying for. Like us, you many find that some of the "recommended suppliers" are just friends of people who work there.My sister complained numerous times about how the service was sub standard. She was met with endless promises, but nothing improved. As the events got fewer, were hosted in less glamorous locations and the canapés became scarce, my sister decided Quintessentially was on its way out and left. I'm really surprised it's still going. I believe they have corporate contracts - I don't know if this is why they are still in business.Their founder, the insufferable Ben Elliot, was another of the reasons my sister no longer wanted to use this company.We've had far more success and so much less hassle using the Amex concierge, OpenTable, laundry apps, the Ruuby beauty app, Skyscanner and Booking.com etc. I really don't recommend anyone wastes their money or time with this company. If our experience is anything to go by, your wallet will be a lot lighter and you will be beyond frustrated.
A company with shady politics trying to remove any bad reviews about them. Just google the controversies. And just take a close look at the number of reviews they have marked as defamatory and censored using the naiviety of Trustpilot. I think even that tells a story.
A company with shady politics trying to remove any bad reviews about them. Just google the controversies. And just take a close look at the number of reviews they have marked as defamatory and censored using the naiviety of Trustpilot. I think even that tells a story.
I have never written a review before but feel compelled to let people know of the total incompetent experience I had over the course of one year with Quintessentially concierge service. It is by far the worst £5,000 I’ve ever spent in my life. For one year all I mostly heard in response to request was (unfortunately) To literally has something as simple as booking a restaurant on a weeknight! I would call Quintessentially for example restaurant bookings tickets night club access flights etc. Basic things! Most of the time they would say they were unable to do what I wanted and give me a random alternative which was mostly not viable Out of frustration and embarrassment I would eventually get the job done myself. Ultimately wasting time and effort which is exactly what it supposed to do the opposite of.I’m very serious when I’m saying if I had bought my 10-year-old Niece an iPhone and a laptop I feel she could have done by far a much more efficient thorough and competent Job than anyone I spoke to at the Quintessentially concierge service.
I have never written a review before but feel compelled to let people know of the total incompetent experience I had over the course of one year with Quintessentially concierge service. It is by far the worst £5,000 I’ve ever spent in my life. For one year all I mostly heard in response to request was (unfortunately) To literally has something as simple as booking a restaurant on a weeknight! I would call Quintessentially for example restaurant bookings tickets night club access flights etc. Basic things! Most of the time they would say they were unable to do what I wanted and give me a random alternative which was mostly not viable Out of frustration and embarrassment I would eventually get the job done myself. Ultimately wasting time and effort which is exactly what it supposed to do the opposite of.I’m very serious when I’m saying if I had bought my 10-year-old Niece an iPhone and a laptop I feel she could have done by far a much more efficient thorough and competent Job than anyone I spoke to at the Quintessentially concierge service.
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For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.
Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.
As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.See more
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