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I rarely leave reviews but felt I had to as I was so impressed with how good the customer service was that I received from Rachael’s Kitchen!
I ordered at around 3.30pm on Wednesday and was confused as I didn’t have a confirmation email but the money had came out of my bank. I called Rachael’s Kitchen at 1pm on Thursday and got to speak to someone straight away who apologised as they were having some issues with the website and emails but confirmed my cupcakes were out for delivery that day. She then called back around 10 minutes later to say my cupcakes had already been delivered to my neighbour!!! I ordered the cakes for the Thursday as the website says next day but I didn’t actually need them until today. I ordered with a few days to spare because I thought there is no way they’ll come so quickly - and I gave extra days just in case. I am so shocked at some of the reviews of cupcakes not being delivered on the day you specify as these things are completely outwith the company’s control. If you need something for an event order with a few days to spare to account for delivery issues!! Ours came on Thursday and were in the fridge until this morning and everyone said they were amazing!
Thanks so much for the great service, I will definitely order again in the future!
These cupcakes were not just visually stunning; they were also incredibly delicious! A few months back, friends surprised my husband and me with them after I had an accident, and they truly brightened my day. I bought these cupcakes for my family during the holidays, and they enjoyed them immensely.
Everyone was thrilled with the Christmas cupcakes, some enjoyed two each! I appreciate the sturdy inner box they arrived in. The packaging was excellent, and the delivery was perfectly timed for Christmas Day, eliciting gasps of joy. I will definitely be placing orders for future occasions. Thank you, and Happy New Year!
I had some trouble with my order—my error—but the staff were incredibly helpful. I'm pleased to say the cupcakes were delivered on Christmas Eve and will surely be enjoyed. This is my second order, and the first was greatly appreciated. Thank you so much!
The customer support was outstanding. The representative assisted me with my order as I faced issues while ordering from abroad. She was incredibly nice and helpful, going above and beyond. The cupcakes sent to my sister were beautifully packaged and arrived looking perfect and tasting amazing, according to her. I will certainly order again and highly recommend this service. It's wonderful to find a small business that provides exceptional service and products.
These cupcakes are fantastic, beautifully decorated and very festive, packaged well with an outstanding delivery service. The ordering process was simple, and the recipients were impressed by how they looked. What more could I want? Completely delighted.
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Send beautiful handmade gift cupcakes - we have over 40 flavours to choose from and send all deliveries in gift packaging. Next day delivery available across the UK! Place your order by 4pm for next day delivery. Personalised cupcakes available includi...
