Review Time
Ordered two dresses and immediately realized the return policy was to mail back to China. Within the hour of ordering I sent two emails cancelling my order. I never heard back and by the time I contacted my bank, the credit card was processed. DO NOT ORDER FROM THIS COMPANY. They show a NY address but it's probably the home of the Chinese owners cousin. The cost of shipping to China would be more than the dress on sale. No customer service. I was just stupid, shopping online at 2am. duh.
I ordered a Men's shirt on March 22nd, as of March 28 I still have not received my shirt and the tracking number I was provided does not match any domestic tracking.They say they are based out of New York but I believe my shirt is coming from China. I have emailed customer support but got no response back.
I bought a bathing suit that did not fit. Although the website says "easy 30 day returns," you have to ship the returns to China. For my <$50 bathing suit, the cheapest option (UPS) is $32 to ship (without any tracking) I emailed the company twice and sent one message via their website, but they have not gotten back to me.
Bought a puffer down coat from Rainwick, which ended up being a very flat coat that was 2 sizes too small, and the quality was very poor! There was hardly any down in it and the whole cost fit in a very small envelope. I returned the coat the following day to the China address listed on the their website. It took over a month to get there which gave them an excuse not to reimburse my money. When I emailed Sophia 4 times about the return initially, I got NO response until I disputed the transaction on my credit card. DO NOT buy from this crooked, horrible website of Rainwick. You will lose your money with no return!! I even had a tracking # from USPS to confirm my mailing transaction.
I ordered a blazer and paid for special packaging. What I received was a toddlers blazer and it came in a very very small bag. All crumpled up. I am livid. I asked for a refund and I have heard nothing. I am glad Trustpilot is around because from now on I will check with you first.
I ordered dresses from them for a formal party when I get them. I was very very disappointed. I ordered them on March 17. Got them a few days later and need to return them. I filled out the return form and have not been able to get a hold of anybody they do not have a phone number. You can contact them and I’m afraid my 30 days is gonna be gone before I get in contact with them. I spent over $130 and I can’t find anywhere to return these. They will not answer me don’t buy from this company they are
I placed an order for a nice pair of shoes on 3/13/26 but have not received the order. I have made several attempts to contact the company, including sending 5 eMails but I have not received any feedback. In addition, there's no phone number or another way to contact them. This makes me believe that Rainwick is a high tech scam. Please be careful
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