Review Time
I recommend avoiding this bank for any products, including savings accounts, credit cards, or insurance. Their bonuses, claims, and benefits do not live up to their promises. The customer support team is unhelpful, and you will find yourself reaching out repeatedly, only to have them postpone addressing your concerns until it's too late.
I strongly advise against purchasing any products from this bank, including savings accounts, credit cards, and insurance offerings. Their bonuses, claims, and benefits consistently fail to meet expectations. The customer support team is not helpful, and you will find yourself contacting them multiple times, only to have them delay your issues until the resolution window has passed.
I have maintained an account with this bank for my company for over 20 years. Recently, they closed the account due to returned cheques from the past year. I was informed about the closure via phone two months ago. I submitted the required information showing errors in cheque postings. Despite following up with my account manager, I received no response to my emails or the seven voicemails I left. Two days ago, my debit card stopped working, and once again, I attempted to reach my account manager without any reply. Today, I visited the branch to collect a cheque for my account balance, but no one could assist me, and they promised to send an email with a callback that never occurred. I received an email with the final account statement instead. My experience with this bank's customer service has declined significantly, and I believe it is now a risky choice for small businesses.
Do not trust their misleading claims. They advertise opening a business account in 72 hours, but it took me 35 days. When they requested the same documents again, I decided to cancel everything, as I no longer wanted to engage with such a bank. This has been the worst experience I've had with any establishment in the region.
I had an extremely disappointing experience; I faced fraud on my credit card, and their safety measures are inadequate. They refused to assist me, offering only a payment plan for a large sum, which was unhelpful. The support and customer service are completely ineffective.
I regret choosing this bank. While other banks have adopted digital solutions, this one is stuck in outdated methods. Their so-called "services" often feel like nightmares for customers. They provide unclear information, and their online services are subpar. Timely support is nonexistent, especially when you need it urgently. I am saying goodbye to this bank for good.
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