Review Time
I think there are 2 R & D companies. I am referring to Lewistown, MT. We been having issues with our heater for many years. Dan came out and ultimately we decided on a new heater. Yes, it was expensive but after checking around the price was very fair. Installed in a timely manner, very responsive to my calls, invoice was as quoted, all work was professional and cleaned up after themselves. If there was 6 stars they would have it!
I had these guys install ac in my new office and all summer long its 85 in my office. they have been out like 5 times and still no solution. they recently told me that now it's because my windows are too big. but of course, they did nothing wrong. terrible company.
The humidifier on our furnace was leaking, so I called R&D. Daniel looked at the humidifier filter and said it needed to be replaced, so he replaced it and said that took care of the humidifier leak. He said the water heater was leaking, and he said he could help me replace it. He replaced the water heater under the warranty (it was less than two years old), and he said that would take care of the leak. The leak continued so I called somebody else. He actually listened to me and looked at the water line on the humidifier, and he found the leak in about 30 seconds. I told Daniel right up front that the humidifier was leaking, but he knew better. I won't call them again.
Professional, experienced, superior customer service, competitive pricing, trustworthy, knowledgeable, prompt, and courteous. R & D has the right business model for selling their products and services. We had purchased our old HVAC Unit from them over 23 years ago (a Bryant Unit, replaced with another Bryant Unit).From our salesman to the customer service representative to the installation, each team member at R & D was professional and courteous. We couldn’t be happier with our HVAC Unit (again).
We found out that we needed a new HVAC system right before Christmas. Our salesperson, Sarah, made sure we had the best crew to do the installation. They were excellent. Competent, experienced, polite, and just wonderful! I would highly recommend this company .
3 years ago we hired R&D to replace our heating and cooling systems. They have not worked right from the beginning. Recently the heater didn't work again. A "technician" came out at 9PM, He opened something a spewed soot all over my floor and rug. He did not fix the heater or clean the mess. The next day another "technician" arrived, cleaned the mess, and assumed the chimney was blocked. We hired a chimney professional who determined there was no blockage. The "technician" returned, replaced the filter and nozzle and it worked. We were charged for these "technicians" visits and parts both of which were supposed to be covered by our service contract. We have sent emails requesting return of our money but they do not respond. We had to fight with them to get the unnecessary chimney sweeping cost paid. Additionally, Ann, the General Manager" was quite nasty and unyielding. DO NOT USE R&D! I give them ZERO stars.
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