Review Time
RED, immediately asked me to return the board for repairs to the fins which bubbled slightly. No questions asked, paid for postage, repaired even after 2 years. Super service, detailed comms, dedicated team members. Passionate people.
I needed to replace a clamp on a SUP paddle, which had been broken by misuse, but the part was no longer available due to supply issues. However, Lauren, Lauryn and the team were most helpful in finding a part which, with a small adjustment aided by a helpful video, fits the paddle perfectly. Excellent service.
I purchased a slimline parka for my son in the stealth black for his birthday and it is excellent. The quality and look of the coat is first class and ideal for this current winter weather. It is rainproof and the warm fleece interior is very comfortable. I have now just ordered another for his brother who also wants one for his birthday! My oldest son is 6’3” and the large size fits him well - the extra large (his normal size) would probably have been a bit big .
My caramel Evo waterproof parka slim cut arrived yesterday. Had to wait some time for it to arrive as it was out of stock well worth the wait, I am so pleased with it the colour is gorgeous. Wore it today weather cold and rainy and I was so warm. Customer service good kept me up to date with my delivery.
Fantastic service from the Customer Support team and a special mention to George. Resolved my enquiry efficiently and helped me to complete my order. I’m a fan of the Red products and now the service too! Keep up the great work!
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