Review Time
I bought two items from the company; one was fine, but the other has been nothing but trouble. It took a long time to arrive and has now broken, which can happen even with quality items. The main issue is that I'm trying to return it but have received no response for over ten days, not even an update. In normal circumstances, I would give this place a good rating, but effective customer service is essential.
I purchased two items from the company, one of which I was pleased with, but the other has been problematic. It took a long time to arrive and has now broken, which can occur even with good products. The main issue is that I'm trying to return it but have not received any response in over ten days, not even an update. I would rate this place positively in normal situations, but customer service is extremely important.
I ordered ski equipment nearly two weeks ago and haven't received any updates regarding shipping. I reached out 3-4 days ago but have yet to hear back. It's very frustrating as I needed them for this weekend, and the platform indicated a much faster shipping time. It's disappointing to receive no response to my inquiry.
I returned a jacket and see that it was received on July 31st. However, I haven't received confirmation of the return or any refund. I've emailed the company twice but have not received a reply. Can you confirm if the refund is being processed? Best regards.
My accommodation booking for a significant amount was canceled because I didn’t confirm an optional garage for a small fee. The only communication was regarding the garage payment, which I did not need. I paid for the accommodation six months ago. As a result, my entire ski trip for three families has been canceled! I advise against booking here.
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