Review Time
I am very happy with my sauna and the customer service support provided. The kit was large and a bit overwhelming, but the instructions were very easy to follow. I had a board split when I was drilling, and they overnighted a new board immediately. If you are looking to purchase a sauna kit, I recommed Redwood Outdoors!
Super frustrating experience. I have been trying to get my sauna and cold plunge to work for weeks, and I'm at a loss. Customer support tried to help (sort of - they're not easy to get hold of), but they're just guessing. The operating manual for the Harvia heater are really poor, and the cold plunge doesn't come with any manual at all. I would return everything if I could, but how do you return a fully assembled sauna and cold plunge?
Showroom did not seem completely knowledgeable about product details, had to verify some info given with other sources. Purchased vent cover because staff told us the sauna didn’t come with one, but it did. Turned off by time-pressure discount offered only on first visit (despite transparency of only wanting to discuss with electrician first), so plan showroom visits accordingly unless ready to purchase same day. Frustrated with shipping days which may be beyond control but delivery estimates were not accurate and there have not been proactive updates about timeline, we have had to consistently reach out to customer service for info. Meanwhile we get numerous promotional emails. Sauna build was relatively simple, but instructions for distance between bench supports could have been more clear. Do not trust the integrity of the asphalt sheet for roof. It cracked in several places when trying to unroll. Delay of heater (still not received, still no known delivery date) puts sauna at risk of moisture build up as we enter rainy season. Looking forward to being able to use the sauna (purchased ~ 2 months ago)
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At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city.
We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door.
But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond.
Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us.
So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.See more
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