Review Time
I’ve been wearing remi cachet for years now, I received my new hair on Friday and had it fitted on Friday - along with this I received the miracle spray and oil and it made my extensions go all GUMMY. As soon as this happened I tried to apply water to brush the product through my hair, I then put it in a plait - I washed it Saturday as it felt awful from the product used - I used the Remi cachet shampoo and conditioner as I always do - my hair extensions are so tangled and dry I’m having to brush them in two days I haven’t been able to wear my hair down, my boyfriend took my out for dinner last night and I was excited about styling them but I literally curled them and they were soo knotted and tangled one bond as already come Out from trying to remove a knot from the strand.I’m so upset about this, as I said I’ve always worn this brand and now I’m unsure what to do as the hair is expensive I’ve paid for the fitting which was also expensive and now I’d rather feel self conscious with my own thin hair than 100gs of hair which looks synthetic like a cheap Barbie’s hair.
I’ve been a loyal customer and previously had great results using Remi Cachet, but this time has been a disaster. I had two full deluxe wefts fitted, but there was nothing deluxe about them. The hair is shockingly thin at the ends - it genuinely looks like something you’d pick up from a market stall, not a premium brand.I spent over £800 including the fitting and additional lengths, only to be left with flat, lifeless hair that doesn’t resemble the quality I once trusted. What’s worse is the brand’s response - they told me to send the hair back after it was fitted. At that price point, they know most people can’t just remove and return the hair once it’s installed, so it feels like a convenient way to avoid responsibility.After reading recent reviews, it’s clear I’m not the only one seeing this drop in quality. Sadly, I won’t be buying from Remi Cachet again. If you’re considering investing in their hair - don’t. Save your money and shop elsewhere.
The ultra tips had so many short hairs in them. I really was shocked when they arrived. No point complaining as customer service is never great. I’ve had some of them in for a month and ordered two more packs as thickness was gone. I don’t use heat styling tools and dry my hair on low heat and still they are snapping. Really love the brands colour range but the quality of hair isn’t great anymore unfortunately same as most brands.
Very disappointed by the recent customer service and the order I received . ( totally different colours despite both apparently being shade 22) Been a loyal client for over 10 years and spent thousands with this company !!Met with a ‘can’t do attitude’ on the phone as all orders gone out and it’s now bank holiday weekend , advised to move my client despite being booked 6wks in advance and it being her holiday hair appointment , was then advised to respond via email quickly ‘due to them closing’ with photographs bar codes etc .. received NO correspondence back WHAT SO EVER !! Left me with an impossible situation with my client , due to the lack of care when packing orders ( the shade difference should’ve been picked up as ITS OBVIOUS) and no solution for my client or business .
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Remi Cachet is a premium quality, professional hair extension brand offering the highest grade of human hair in the market globally. Founded in 2013 by 30+ year industry expert, Victoria Lynch, Remi Cachet has an offering of over 14 extension methods and 60+ shades of colour, with a mission to provide natural and sustainable hair solutions that tackle everything from colour, length, volume and beyond.
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