Name: rentalsunited.com
Telephone: 000000000
Rating: 3.0

joanesse73 Guest

Good value for money and customer support

STRONG POINTS1. Rentals United is mostly a solid CHANNEL MANAGER with the broadest spectrum of OTAs available on the market. I've connected to most of them, but 5 top performers generate almost all bookings in London.Still, there were hardly any connection issues after nearly 2 years, and I avoided the nuisance and stress of double bookings and iCals failing, improving my OTA mix and revenue. 2. PRICEThe more properties you have better the price. After our research and having circa 40 units to manage, it was the best value for money as the price is fixed and you know exactly how much you will pay. You can integrate some external software which I describe below and that costs extra.3. INTEGRATION WITH OTHER SERVICESWe found external DYNAMIC PRICING integration (Pricelabs, Beyond Pricing or Wheelhouse) and OPERATIONAL APPS (Wishbox, Chekinn, Doinn, HelloHere, SuperHog) great. For payments for direct bookings, you can integrate STRIPE (a flat fee per charge if generated from RU, free if you take payment manually).These apps are optional, and you pay extra for them, but we are glad we found them!RU FEATURES - strengths and weaknesses1. BOOK DIRECT Free website generator creates one page per listing, but guest cannot search for availability between all your listings, which makes it not very useful. We mostly get bookings from the OTAs, and direct bookings are from returning guests, so it is not a deal-breaker, but it would be great to have this function. 2. GUEST PLANNER is a place where you can see a snapshot of what is happening at your properties: your current reservations, check-in / check-out; You can also communicate with guests there. It's a bit difficult to use when you have many properties - in our case, we used the multicalendar available in the software and integrated external communication service available on RU.3. GUEST COMMUNICATION - you will receive messages from all platforms on your email, and you can message guests on most platforms (I believe not all, but I'm not sure) from Rentals United directly. Instead we use one of the integrated software providers for that as it allows us to upsell, take pre-check-in data, security deposit, etc. and communicate via WhatsApp, text message, online chat, so that guests cannot miss our messages - not everyone can access their email at all times, so the text message backup is great.4. QUALITY CHECKER Good to understand if you need to upload any new information so that your listings have more visibility on the OTAs. Your account manager for each channel may give you more tips on how to get even higher in ranks.5. Data Studio Free basic data to better understand your properties. I have not tried expensive advance option as it was only released recently. It's their first own premium ad-on.ALL IN ALL, good value for money and a solid product that is being improved constantly.Prepare for bumps and sweat during integration and use extra external services to generate extra income and make it easier and more guest friendly.

Date of experience: Apr 21, 2021

Newton Turner Guest

5 years ago

Awful experience

Awful experience. This company has a poor moral and lack of honesty. Only focus on its interests leaving customers careless.

Date of experience: Dec 30, 2020

CH92 Guest

5 years ago

Awesome marketing, bad software !!!

Awesome marketing, bad software !!!Software full of bugs, really complicated.Their support team are vegetables !Price is way higher and they charge 3 months ahead, W T F !!!Run away !!!

Date of experience: Apr 24, 2020

Kroxio Guest

6 years ago

If I could give this company zero stars…

If I could give this company zero stars I would.This has to be the worst channel manger software ever. It is simply not fit for purpose. It fails miserably to protect from double bookings which is the whole point of it.There staff are shockingly bad, well except the super sales person who persuaded us to sign up.They blame everyone except themselves, one excuse after another.We will be suing them... AVOID

Date of experience: Oct 20, 2019

Cathy H. Guest

7 years ago

DO NOT WORK WITH RENTALS UNITED CHANNEL MANAGER!

Hi, I have my company, real estate agency specialized in seasoned rental, working on my own. My priority is always my guests' satisfaction, and organisation is very important for that...however I started working with this channel manager, and had an awful experience, as I never had before. They sold me the contract, saying everything would be so easy, they would take care of everything, all connections and settings once I would have re created all my ads on their site...which I did really carrefully and finally there is only dysfunctions, and no service from them, they do not do their part of the contract, and I do not have the hand on my ads anymore to be able to solve their problems (and "they have no time to solve their settings multiple problems). So as a professional, I really would like to alert everybody... furthermore, when I contacted Homeaway and Tripadvisor to inform I would connect to this channel manager RENTALS UNITED, they said: "Don't do that!! do not work with them, they are not efficient, there are so many settings problems,and no resolution....and they are used to working with channel managers...so it is really important to inform people about that. As such non-service is unacceptable, and once you start with them...be sure all that they promess won't be done... Now for me it is too late now as season is started, I paid already for the 1st trimester, loosing time and trying to solve all their problems, spending my days calling to have someone to fix it and to make things moving...but nobody...be carreful!