Review Time
They overcharge, first through G2A sellers, then upon recharging a card or creating a new one, they charge even more, and when using that money and card is deactiated 5225 are last digits of my QETA CARD, it has 35$ on it which were supposed to be refunded to me and haven't been.. after their "partner" declined to work with them.
I operate a business and decided to switch to this service due to its payment options. I processed over $1,000 in under a week with typical transactions ranging from $5 to $20. Then, my account was locked for a 'review.' I submitted all requested documents over 7 hours ago, but haven't received any response. My business is at a standstill, and I'm incurring losses. Previously, I used their virtual cards, but my balance kept vanishing. It dropped from $6 to $0 within a few days without any usage on my part. I reached out multiple times regarding the missing funds but received no replies. They seem to only address basic inquiries, while significant issues are completely ignored.
The platform is excellent with a nice API, and I've successfully withdrawn my funds in the past. However, I am extremely frustrated right now. My account has been blocked for an 'Account Review Required.' They mentioned unusual activity, which I understand, and I promptly submitted the requested documents. The real issue is the total lack of response from the support team. My funds are on hold, and I'm losing money rapidly. **SUPPORT TEAM, PLEASE RESPOND TO MY EMAILS!**
I switched to this platform for its payment options and processed over $1,000 within a week. Suddenly, my account was locked for 'review.' I submitted all requested documents over 7 hours ago with no reply. My business is at a standstill, and I'm losing money. Previously, my balance on their virtual cards kept vanishing without any transactions. I’ve emailed about the missing funds but received no response. They only answer basic inquiries; serious issues go ignored.
I redeemed two cards to add funds to my account. The first transaction for a PayPal top-up went smoothly, but the second transaction took an eternity. I received a pop-up about technical issues. I had $70 left and redeemed it for another PayPal top-up, but it went to a different email. Everything else went fine, so it seems there’s no tech issue. However, I feel that I've lost $250, and the support team is unresponsive. AVOID THIS PLATFORM.
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