Review Time
Thank you so much for the replacement scooter for our daughter. Communication was never lacking and the process from my initial inquiry to a replacement was handled efficiently.
The company stood by its warranty and then some, together with Costco they took care of my issue with stellar diligence. Rose Lynn Ann Irea with Customer service went above and beyond to stay on top of my situation and handled it with the most care and professionalism attitude out there. Thank you all.
My girls love their electric scooters. But my younger daughter lost her charger and hasn't been able to find it for a month...I contacted customer service to order a replacement and Rose Lynn got me squared away very quickly! She was very polite and professional. My replacement is on the way and my girls no longer have to share a charger.
My problem was with my Atlas e-bike. The charger wasn't charging the battery even though the light was green. Consequently, the battery ran down and would not charge even with a replacement charger. Zyrah Tugdang was the representative that helped me. They were prompt, professional and pleasent to deal with. My problem has been solved with the assistance of Zyrah and I am more than pleased.
Bought a fat tire electrical bike. The bike rides great. Had some issues with it and Petty Mangoilimotan, with customer support, help us out. After going thru some troubleshooting, the bike was replaced with no hassle. I will definitely purchase another Jetson bike in the future and definitely recommend to anybody looking to buy an electrical bike.
My beloved Jetson Arro stopped turning on for some mysterious reason and that was very distressing because I love it AND depend on it for work and life in general. I was worried that I'd have to live without it while saving to buy a new one BUT Jetson honored the warranty and Christine Marie Reamillo was super helpful and efficient in authorizing a replacement to be sent to my house.I am joyous and relieved because I really do feel like an ambassador for the brand—people are always asking me about my bike and I give them honest reviews, which = mostly ++ enthusiasm (so handy, especially for short urban commutes and train travel!) and the caveats (the newer versions are better than the early ones, replacing flats is a hassle).
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Jetson Electric is a leader in personal mobility devices including electric bikes, electric scooters, hoverboards and electric skateboards.
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