ridejetson.com

4.6
4.6 Based on 141 reviews

Jetson Electric is a leader in personal mobility devices including electric bikes, electric scooters, hoverboards and electric skateboards....

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Average Rating

4.6

/
5

141 Reviews

5 Star
87%
4 Star
3%
3 Star
0%
2 Star
1%
1 Star
9%

All Reviews

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Review Time

Rebecca Flynn Kettman
Thank you so much for the replacement scooter for our daughter. Communication was never lacking and

Thank you so much for the replacement scooter for our daughter. Communication was never lacking and the process from my initial inquiry to a replacement was handled efficiently.

5
Date of experience: Feb 05, 2026
BH64
Delicious Flavor Experience!

The flavor is fantastic! It feels like an exhilarating journey through the most delightful fruits and confections! There’s also a rich nutty undertone. I would definitely enjoy it again!

5
Date of experience: Dec 08, 2025
Jesus Prieto
The company stood by its warranty

The company stood by its warranty and then some, together with Costco they took care of my issue with stellar diligence. Rose Lynn Ann Irea with Customer service went above and beyond to stay on top of my situation and handled it with the most care and professionalism attitude out there. Thank you all.

5
Date of experience: Nov 06, 2025
Brandon Edgington
Great Product, great customer service!

My girls love their electric scooters. But my younger daughter lost her charger and hasn't been able to find it for a month...I contacted customer service to order a replacement and Rose Lynn got me squared away very quickly! She was very polite and professional. My replacement is on the way and my girls no longer have to share a charger.

5
Date of experience: Nov 05, 2025
MARK
Atlas E-bike Battery

My problem was with my Atlas e-bike. The charger wasn't charging the battery even though the light was green. Consequently, the battery ran down and would not charge even with a replacement charger. Zyrah Tugdang was the representative that helped me. They were prompt, professional and pleasent to deal with. My problem has been solved with the assistance of Zyrah and I am more than pleased.

5
Date of experience: Nov 04, 2025
E-bike = easy bike!

My new e-bike was easy to put together and it rides like a dream. I bought two and one had an issue that their tech support was able to fix in no time. Highly recommend

5
Date of experience: Nov 03, 2025
David Delgado
Bought a fat tire electrical bike

Bought a fat tire electrical bike. The bike rides great. Had some issues with it and Petty Mangoilimotan, with customer support, help us out. After going thru some troubleshooting, the bike was replaced with no hassle. I will definitely purchase another Jetson bike in the future and definitely recommend to anybody looking to buy an electrical bike.

5
Date of experience: Oct 29, 2025
Jack H.
Customer service is great

Customer service is great. Very helpful and accommodating. My service rep Zyrah Tugdang was a tremendous help! I would absolutely purchase another product from Jetson. Very happy with the customer service.

5
Date of experience: Oct 29, 2025
Jetson authorized a replacement for my beloved J-Arro folding eBike.

My beloved Jetson Arro stopped turning on for some mysterious reason and that was very distressing because I love it AND depend on it for work and life in general. I was worried that I'd have to live without it while saving to buy a new one BUT Jetson honored the warranty and Christine Marie Reamillo was super helpful and efficient in authorizing a replacement to be sent to my house.I am joyous and relieved because I really do feel like an ambassador for the brand—people are always asking me about my bike and I give them honest reviews, which = mostly ++ enthusiasm (so handy, especially for short urban commutes and train travel!) and the caveats (the newer versions are better than the early ones, replacing flats is a hassle).

5
Date of experience: Oct 25, 2025
niesha daniels
Yeah was very knowledgeable and…

Yeah was very knowledgeable and persistent in her job to make the best decision for my products issue. Very understanding and helpful

5
Date of experience: Oct 24, 2025

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Business Details

  • Jetson Electric is a leader in personal mobility devices including electric bikes, electric scooters, hoverboards and electric skateboards.

  • language https://ridejetson.com

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