Review Time
Ordered a large order of mice in January thought id gotten what I ordered but as I was going out and didnt have time to fully check
The pack of what I thought was large (only one without a label) turns out there between 14.8 and 17.8 not 23 to 29 that a large should be
Contacted on Facebook as cant call direct first claimed the picture/video i sent was the small and medium which it was not
Then when sent more evidence said all they can do is refund the difference which is 2.50 so now i have 40 medium mice and no large only one snake thats will eventually be big enough for the medium and 2 snakes without food as medium is to small and 2 medium is to much
There mess up but I have to pay the price
I am a frequent buyer from this supplier and most of the time the orders are delivered in a decent condition but i have just received my order and a few of the items were slit open with the items falling out (mice). I normally store the items in the original packaging but i am unable to do that this time and im going to have to transfer into other storage. The items themselves were in good condition so no issue there, i just wish that there was a bit more care taken with packaging of items, especially when spending a decent amount of money on the items and delivery.
A spot on experience from my first time ordering after multiple issues using swell. Quick, professionally packed and miles better in price. The rats were that frozen when they got here I could barley separate them without getting cold burn 🤣. 10/10 will use again.
Ordered a large order of mice in January thought id gotten what I ordered but as I was going out and didnt have time to fully check The pack of what I thought was large (only one without a label) turns out there between 14.8 and 17.8 not 23 to 29 that a large should be Contacted on Facebook as cant call direct first claimed the picture/video i sent was the small and medium which it was not Then when sent more evidence said all they can do is refund the difference which is 2.50 so now i have 40 medium mice and no large only one snake thats will eventually be big enough for the medium and 2 snakes without food as medium is to small and 2 medium is to much There mess up but I have to pay the price
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For over a decade our team has helped supply high quality rodents and poultry for exotic animals all over the country.
Our products are well researched and offer the best quality and value for money on the market. We purchase the right products for our animals, from high quality brands such as Habistat and Arcadia, but also sell our own brand products too.
We have become a trusted source of knowledge within the exotics community for many years. Our commitment to great customer service is responsible for our long-lasting relationships with customers, many of whom we have been supplying frozen food for years.
Our collection of frozen food includes rats, mice, multimammates, gerbils, hamsters and various poultry such as chicks and quail. We also stock larger items like rabbits, guinea pigs and ducks. If you’d like to see what we have in stock, please view our store.See more
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