koashouse.com

4.2
4.2 Based on 88 reviews

Dog and Cat Supplies With Free Shipping with No Minimum Purchase Requirement....

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Average Rating

4.2

/
5

88 Reviews

5 Star
77%
4 Star
3%
3 Star
0%
2 Star
1%
1 Star
18%

All Reviews

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Review Time

Tina
Ordered 17 September

Ordered 17 September, no response to emails, have asked for refund

1
Date of experience: Oct 19, 2024
Rita
TOTAL SCAM

TOTAL SCAM. do not order!! No response about my order.

1
Date of experience: Oct 13, 2024
Tod Bell
Wouldn’t even give it 1 star

Wouldn’t even give it 1 star. Spent £32 on a new dog bed. Delivery was between 4 and 10 days. A month passed, nothing. 6 emails sent asking for either an update or refund - nothing! Today I sent an email saying I had contacted Trading Standards - within 2 minutes of sending that email, my order was cancelled and advised I would receive a refund. Won’t hold my breath on receiving this but we shall see. Just wish I had read the reviews before ordering from them. I’m disappointed as they claim to be a family run business and proud to supply animal goods to buyers - nothing to be proud of being part of this business, I’m afraid.

1
Date of experience: Oct 10, 2024
Velma
Do not buy!!!

Ordered 17 September and still trying to get my money back as not arrived. No response to any emails so have contacted trading standards

1
Date of experience: Sep 17, 2024
Dylan Brown
DREADFUL COMPANY KEEP AWAY

DREADFUL COMPANY KEEP AWAYOver three weeks and still no Bed ! they have ignored my emails constantly, will report this company.Do not waste your money its obviously a scam

1
Date of experience: Aug 22, 2024
Morac97
4weeks to arrive (from China) paper…

4weeks to arrive (from China) paper thin cover, lacking in filling and what there was was bumpy and won’t hold the shape. Emailed Customer services for a refund 5 days ago and ignored. Be warned!!!!!!

1
Date of experience: Aug 08, 2024
Wesley Lewis
Never received the dog bed

Never received the dog bed, I ordered and paid for!Lost money, just a scam

1
Date of experience: Apr 14, 2024
Carry
Paid for item

Paid for item, 4 months later still hasn’t arrived. Contacted them 5 times with no response worst customer service. Do not waste your £

1
Date of experience: Apr 07, 2024
Hale Harris
I’ve ordered a dog bed

I’ve ordered a dog bed - had a receipt and told shipping takes 4-10 days: 9 days later I’ve had no update or acknowledgement of my email asking fir an update… #feelingscammed

1
Date of experience: Jan 31, 2024
Do not waste your time or money with…

Do not waste your time or money with this company. Waited weeks for my order which finally arrived. Emailed within the hour of receipt to say how disappointed I was with the product and instigated my returns within their 30 days according to their own T&C’s. 1 week later and a number of emails/messages still no reply. No contact number of course! Total waste of money. They will take your money but highly unlikely you’ll get anything back or after sales service unless it’s a positive response! I am sadly, a customer writing this review but I cannot recommend them at all!

1
Date of experience: Jan 27, 2024

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