Review Time
Wouldn’t even give it 1 star. Spent £32 on a new dog bed. Delivery was between 4 and 10 days. A month passed, nothing. 6 emails sent asking for either an update or refund - nothing! Today I sent an email saying I had contacted Trading Standards - within 2 minutes of sending that email, my order was cancelled and advised I would receive a refund. Won’t hold my breath on receiving this but we shall see. Just wish I had read the reviews before ordering from them. I’m disappointed as they claim to be a family run business and proud to supply animal goods to buyers - nothing to be proud of being part of this business, I’m afraid.
Do not waste your time or money with this company. Waited weeks for my order which finally arrived. Emailed within the hour of receipt to say how disappointed I was with the product and instigated my returns within their 30 days according to their own T&C’s. 1 week later and a number of emails/messages still no reply. No contact number of course! Total waste of money. They will take your money but highly unlikely you’ll get anything back or after sales service unless it’s a positive response! I am sadly, a customer writing this review but I cannot recommend them at all!
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