Review Time
This is the shadiest business I have ever dealt with. They do not know what end is up from month to month. They have had so many new managers than I can count in the 5 years I have been with them.In 2023 they have sent me 4 rate increases with the last being 19.11%. My bill has increased by over 100%. They offer the exact same unit I have to new customers at a substantially lower rate than I am paying. Their rates are much higher than their competitors. I refuse to give them anymore of my money. I am taking my business elsewhere.
Omg!What a mistake this was!Ok, so they low balled the price to get you in, then continuously raised the storage rent 3x's over a year's time.The buliding is very old.....a new paint job helps....but "that old creepy, spooky feeling of "not being alone....keeps you moving to hurry up and get out"!The a/c unit was old....but guess when they decided to replace it.................."THE SUMMER TIME"!So for TWO MONTHS................NO A/C. No discount for the inconvenience EITHER!There will be another occurrence of no a/c NEXT SUMMER too. Also the office staff screws with you about......"leaving a trail of glitter all the way from the storage to the car".Really? The glitter container was no bigger than my pinky finger...and most of that went on the flower arrangement that I had created.....hmmmm. Another money ruse?They are sneaky too. The sensor lights was set only for 1 min along my storage area....why. Idk. Oh, after you (the manager) wanted to charge me $75.00 for the glitter and I protested... ok.!PLEASE BELIEVE ME!YOU CAN DO MUCH BETTER.....DO NOT RENT HERE....EVER!!!!
Since day one when Rightspace took over my storage I have noticed how little this company cares for not only the customers but the employees too. They fired the wonderful head of security and property manager. They shut down the restrooms so no one can use the facilities except when the office is open and you must show ID. The office is rarely open and for people like me with no car the closest restroom is about 45 min away which has led to me being hospitalized twice for kidney issues. This company will allow anyone with money to move their stuff in, never mind the fact that some of these people seem to only be there to listen in on conversations and stalk people as they move their belongings. I also won a storage auction which one day when I went to grab another load of stuff I had to stop and start redoing all my hard work because the unit was trashed and the next day they put a red lock on it. Then they re auctioned it without letting me know. The property manager avoided me for more than a month and one day i decided to put my lock on the unit so i could get the re4st of my things out. The next day they had cut the locks and everything was sent to a junk removal company. Yeah, what a joke. Most corrupt people I've ever dealt with. Oh and the new lease says we cant write anything bad about them anywhere or they will sue for slander. Hate to tell them its only slander if it isn't true.... Wait there's more.... Fines for being there after the gate closes, fine for trash outside unit including dust, does not follow ADA protocol with a way off the property for anyone in a wheelchair, gates always broken, prices are skyrocketing higher and higher, no security there, and they might or might not be using the ac in temp controlled units. There are also possible rodents, i keep finding my clothes with chewed up elbows and armpits. Also if you have more than one unit and don't pay rent on one, they will lock you out of both units and take them both to sell at auction. Corrupt, corrupt, corrupt! I think thats it now..,. Ill add more if i can remember anything else.
I rented over the phone, from out of state, and when I got to the unit, after hours, I found the "walk-in" unit was really eight or so inches up from ground level, so I couldn't slide anything in. Plus, you have to step on the door handle to release the pressure before it'll open, but I was too short to step on it because I had to step on the little edge of the unit that stuck out from under the door, which it was eight inches up off the ground, and there was nothing to hold on to. I was only able to unload the truck because the moving guys had no problem, but I had to get someone to let me in every single time I went to my unit after that. They offered to rent me another unit, but of course I'd have to pay rehire the guys and move everything, which was obviously no good. They also plowed snow up in front of my unit, which was on the end. When I complained, I was told - you're lucky we didn't have any bad storms this year! Do NOT recommend.
They have raised my rate by more than 100% in the three years since they bought the facility and just this month raised my rate by $75. They now charge 2.5 times what the competition charges. I believe they just keep putting up the rates until you can find time come and move out or else you default. There is no limit on what they can charge, and, believe me, they will.
If it was possible to give a -10, I would. I have 32 foot motorhome in a paid parking spot. There are security cameras pointed at the motorhomes. The catalytic converter and about 3 feet of exhaust pipe, were sawed out of my motorhome and nobody noticed, either in person or on security footage. Obviously they don't even look.
Pros: I rented a 10X15 storage at the end of August 2020. Since I was renting it later in the day, and the last time to enter the gated area was 8:00 PM, I asked if I could have that time extended until 12:00 PM. I was told "Yes," and was asked to send in my ID. I sent it in and waited the next day for someone to give me my code to get in but I didn't get an email, text or phone call. I figured that maybe they were busy but they did have my money and ID and so I lost a full day of moving. The following day I told the site manager, Zachary Johnson, at the Sunset location in Las Vegas (near Pecos) that I missed an entire day of moving because I was waiting for my code to get in. He apologized profusely and told me that he would extend the check out time until 12:00 PM.(Yes, I lost a day,but I just let it go. Zachary, is an EXCELLENT site manager. It is because of him that a I decided to rent a Uhaul at his site and, in another week, move my mom's stuff (she is moving out of her place) into Right Storage. On 9/01/2020 something horrible happened.....CONS: FUTURE CUSTOMERS PLEASE READ!!!My appointment was at 9:00 AM. My husband and I walked in and was told that only one person could be inside. Since I have a disability-I am 100% deaf in one ear and can barely hear out of the other one ( I often read lips to understand what a person is saying), I had to stand in the doorway to hear what my husband and Zachary were saying . The assistanat, Angie Hernandez, was extremely rude to me. I would stand in the doorway to answer my husband's questions while he was talking to Zachary and she kept saying "You need to step outside, one person at a time." I kept saying "I am outside, but I need to hear the questions." She snapped "I told you to get outside!" I explained that I needed to hear waht was going on ( I didn't want to be the driver since I have a hard time driving since I can't hear the cars all the time) and that she was being totally disrespectful because she kept talking over me and was BULLYING ME. I said that I was going to call the corporate office. She said, "GO AHEAD AND CALL CORPORATE," I told her that there was a better way to talk to a customer and she said, 'Well, you showed up early and we didn't have to let you in." I did not show up early. The store opened at 9:00. I walked in at 9:00 and the door was unlocked. I asked her for her name and told her that she could have handled the situation differently by trying to help me. I can't believe it but she said "Go ahead, and call corporate!" I then talked to Zachary and told him that she could have stepped away from her desk to help me but instead kept saying "GO AHEAD AND CALL CORPORATE." I understand that because of COVID-19 that two people can't be in that small office, but I was at the door with the door open because I needed to hear what Zachary and my husband were saying. My husband didn't know if he should get the insurance, whether we needed a dolly etc..so we needed to talk to each other. I have NEVER had such a rude interaction with an employee. I hope that someone contacts me and tells me that she is let go, transferred to a job in which she doesn't have to talk to people, or has to go through a "Customer service orientation" clas. Three cheers for Zachary for apologizing for her rude behavior, acknowledging that I did not come in early, and that she was not listening to me. I asked why he hired her and he said that he didn't. They are not a good match. Zachary is a blessing to RightSpace Storage. Lastly, I did not appreciate that Angie Hernandez was bullying me by telling me to get out. I understand that people are frustrated but if she isn't a people person-and she isn't-then I believe that she needs to go. It's frustrating enough that many Nevadans can't pay rent and are moving into weekly or cheaper places to stay and now need storage, but does kindness and understanding have to be thrown out too? In two weeks I need to move my mom's stuff into an a storage unit since she is also moving. I want to move her stuff here too but I hesitate to do so because there is a chance that I might have to "work" with her again. Hopefully, Zachary will be there on the day I need to rent.
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