eu.shop.battle.net

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1 Based on 21 reviews

Blizzard Entertainment, Inc. is an American video game developer and publisher based in Irvine, California, and is a subsidiary of Activision Blizzard....

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Andrew Young
I just got this email after playing Diablo 4 for around 7 hours. I didn't do anything wrong. I didn'

I just got this email after playing Diablo 4 for around 7 hours. I didn't do anything wrong. I didn't cheat. I never played online with other players????? All I did was play the game and I got blocked???? I don't know if someone hacked my account. I'm really angry and I feel violated. I can't talk to anyone from Blizzard. Sony won't refund the game. I have no idea why this happened. My advice is never, ever by a Blizzard game ever. These guys are absolutely dodgy....
Dear Andrew Young,

Case ID: #107575676

We have set the status of your case to "Resolved".

A game master resolved your case, and left the following response:

Greetings Player, my name is Game Master Miengalth, and I will review the penalty on your account.

I made sure to fully review all the information and make further investigation where it was needed, to ensure the action was not taken incorrectly and to maintain a safe and fair environment for all our players. However, I did confirm our initial findings, this account has made a direct breach to our terms of use and agreement. Your account closure will have to remain as it is.

Thank you for your time and understanding, I hope you have a great day.

Regards,
GM Miengalth


Click here to review your ticket. If you continue to experience issues, you can reopen this ticket. If you have a new or separate issue, please submit a new ticket.

Make sure you complete our survey to let us know how we did.

Regards,
Battle.net Support

1
Date of experience: Jan 28, 2026
Andrew Young
I just got this email after playing…

I just got this email after playing Diablo 4 for around 7 hours. I didn't do anything wrong. I didn't cheat. I never played online with other players????? All I did was play the game and I got blocked???? I don't know if someone hacked my account. I'm really angry and I feel violated. I can't talk to anyone from Blizzard. Sony won't refund the game. I have no idea why this happened. My advice is never, ever by a Blizzard game ever. These guys are absolutely dodgy....Dear Andrew Young,Case ID: #107575676We have set the status of your case to "Resolved".A game master resolved your case, and left the following response:Greetings Player, my name is Game Master Miengalth, and I will review the penalty on your account.I made sure to fully review all the information and make further investigation where it was needed, to ensure the action was not taken incorrectly and to maintain a safe and fair environment for all our players. However, I did confirm our initial findings, this account has made a direct breach to our terms of use and agreement. Your account closure will have to remain as it is.Thank you for your time and understanding, I hope you have a great day.Regards,GM MiengalthClick here to review your ticket. If you continue to experience issues, you can reopen this ticket. If you have a new or separate issue, please submit a new ticket.Make sure you complete our survey to let us know how we did.Regards,Battle.net Support

1
Date of experience: Jan 28, 2026
Damien Waite
Read diablo reviews before you buy it

Scam if you buy a game you have to create a blizzard account give them all your personal details including phone number & payment details, then you have to download an app to authenticate something, ridiculous especially for a trial, just glad it was just a trial, I was never able to even get into the game even after all that 😂

1
Date of experience: Sep 26, 2025
TRoLLoLoL
Unprofessional Company.

Someone maliciously reported me, my account was SILENCED. After 3 days of not being able to chat, join a group, join a raid, or do anything I was able to find an appeal function. I appealed my "penalty" and it took 6 hours, only for some GM to send me a generic message containing links of an EULA and UA. I requested proof of any infraction, and also pointed out that being silenced is only restricted to chat and mail functions and shouldn't affect in-game play (it even stipulates this in a link i was sent by them) However, in game i cant do anything except stand around in a capital city waiting for some GM to answer my ticket. The resutlt was that they upheld the penalty, without providing anything, and now i am waiting 1.5 days so far in responding to that decision. They will literally penalise you, not tell you why and then ghost you. What an ass-hole company.

1
Date of experience: Aug 28, 2025
nicolaj brommann
bug report meet with auto response

if i could give blizzard a 0 star i would, i had a bugged in their own game (diablo 4) that i went to bug report so we could fix it. instead i had to weasel my way into a ticket in a wrong section due to all other options leading me to the community forum where no tech support lives and got a auto reply that gave me 3 links that are all put out of service, so basicly a middle finger to the problem their own game has. with all honest and fairness i understand why blizzardd is no longer a titan amogs gaming companies and i understand why they are bleedding players to all at blizz quit your job and do something productive with your life and to blizzard leaders and management i hope the company falls and breaks no honor or love anymore.

1
Date of experience: Aug 26, 2025
A. Non
Overwatch is a cesspool

Overwatch is a cesspool. Like most PvP games it's overrun by cheaters barely hiding it and if you say anything about it the near-fraudulent reporting and ban system will be weaponized against you. It's a matter of time until a conscientious player gets banned and loses any purchases. Don't give them a thing. Look up their history.

1
Date of experience: Aug 09, 2025
LR49
Absolute joke customer service

Absolute joke customer service! Next to non existing. They banned my account. Not explaining anything just auto bot reply and email. Came back to me probably another Ai generated reply after 2 weeks not giving me more info or ways to solve issue. I can see this is issue with big US corporates. They just couldn't care less. One less unhappy customer leaving their business means nothing to them.

1
Date of experience: Jun 28, 2025
Elizabeth A.
Just tried to report a bug in…

Just tried to report a bug in hearthstone but its impossible to contact them.On there site you get a loop or referral to amazon or apple.Years before I contacted them because i got a new phone and forgot about my authenticator.Took them about ten years to remove it.Its kind of funny how terrible they are.

1
Date of experience: May 27, 2025
Niall J.
By far the worst customer experience…

By far the worst customer experience I've ever had. They are cold, callous and just copy and paste from their terms of service. It's tragic, because there was a time long ago they had amazing customer service with people that actually would listen and help you. Now they don't care about you unless you're a streamer, because they'd lose PR. It honestly makes me sick. I despise Blizzard now, with every fibre of my being. They are truly the worst. I've been a loyal customer for 20 years and, and now I will never give Blizzard my money ever again. Sickening.

1
Date of experience: Apr 06, 2025
June
Black ops 6 crashing

I buy cod Black ops 6, I play for a bit and then it starts crashing almost every game. I asked for a refund since I can't play and they just said no. I'm not the only person with the crashing issue.

1
Date of experience: Dec 08, 2024

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  • Blizzard Entertainment, Inc. is an American video game developer and publisher based in Irvine, California, and is a subsidiary of Activision Blizzard.

  • language https://eu.shop.battle.net

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